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Payment support
Trouble paying your bill? From extensions to payment plans, we're here to help.
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Energy concessions
Find out if you’re eligible for government concessions, rebates or grants.
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Financial support information
How to access government assistance and help if you're in financial hardship.
Application forms
Apply for government and medical concessions, refunds or request an installation.
Emergencies and faults
What to do if there's an emergency, power outage or fault with your energy supply.
Codes and contracts
From government rules to contract obligations and privacy, we make the legal stuff a little simpler.
- Consumer codes and regulations
- Your contract with Simply Energy
- Making changes to your contract
- Our privacy policy
- Complaints and compliments
- Terms of use
- Credit reporting information
- Contracts & Authority
- Competition terms & conditions
- Solar FiT policy
- Carbon Neutral
- Greenpower
- Sales assured limited
- Deceased estates and bereavement support
Still need help?
Whether you’re new to simply energy or a long time customer, we'll make sure you get the answers you need.