Dealing with the loss of a family member or friend is never easy. At this difficult time, we’re here to help make dealing with their energy accounts as simple as possible. 

We can support you by:

Transferring the energy account into a new name

If you wish keep power on at the property, we can transfer the account into a new name. We will need to speak to the person who wants to take over the account and get a few details.

Cancelling the service

If power is no longer required at the property, we can arrange for the disconnection of supply and send the final bill to the estate. 

Maintaining temporary supply

If you need temporary supply at the property before the service is cancelled or transferred into another name, we can help organise this.

Who can make these changes?

To update the deceased customer’s account, you need to be authorised to act on their behalf. You could be:     

• a primary or joint Simply Energy account holder 
• an executor of the deceased’s estate
• the deceased’s solicitor
• a trustee or business partner of the deceased.

If none of the above apply, please contact our customer care team on 13 88 08 (8am-7pm AEST Monday-Friday).

How to notify us

You can notify us about the death of an account holder by contacting Simply Energy directly. 

Contact Simply Energy directly 

You can call our customer care team on 13 88 08 (8am-7pm AEST Monday to Friday).

Please note, we’ll need the following information to find an account:

• deceased’s full name and contact details
• property address
• Simply Energy account details (customer or account numbers, if known. These can be found on any Simply Energy bill).