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Help Centre Our policies and commitments

Deceased estates and bereavement support

Dealing with the loss of a family member or friend is never easy. At this difficult time, we’re here to help make dealing with their energy accounts as simple as possible. 

We can support you by:

Transferring the energy account into a new name

If you wish keep power on at the property, we can transfer the account into a new name. We will need to speak to the person who wants to take over the account and get a few details.

Cancelling the service

If power is no longer required at the property, we can arrange for the disconnection of supply and send the final bill to the estate. 

Maintaining temporary supply

If you need temporary supply at the property before the service is cancelled or transferred into another name, we can help organise this.

Who can make these changes?

To update the deceased customer’s account, you need to be authorised to act on their behalf. You could be:     

  • a primary or joint Simply Energy account holder 
  • an executor of the deceased’s estate
  • the deceased’s solicitor
  • a trustee or business partner of the deceased.

If none of the above apply, please contact our customer care team on 13 88 08 (8am-7pm AEST Monday-Friday).

How to notify us

You can notify us about the death of an account holder online through the Australian Death Notification Services (ADNS) or by contacting Simply Energy directly. 

Online via the Australian Death Notification Services

The ADNS is a national online service that allows you to notify multiple organisations that someone has died so their accounts can be closed or transferred.

The ADNS’s secure online environment enables you to send an email notification to multiple organisations at one time. 

Simply visit the Australian Death Notification Service website and provide:

  • details of the person who has passed away
  • your details as the notifier
  • confirmation you wish to notify Simply Energy (and any other organisations you wish to notify).

The ADNS will match the details of the person who has died against the Australian Death Check and pass the information on to the Simply Energy team. 

We will contact you within 10 business days of your ADNS submission to discuss your options and the next steps.

Contact Simply Energy directly 

You can call our customer care team on 13 88 08 (8am-7pm AEST Monday to Friday).

Please note, we’ll need the following information to find an account:

  • deceased’s full name and contact details
  • property address
  • Simply Energy account details (customer or account numbers, if known. These can be found on any Simply Energy bill).