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Use MyAccount for seamless support
With the ability to toggle between your accounts, monitor your energy usage, pay and view your bills securely and get the support you need, MyAccount puts power in the palm of your hand.
Easily manage billing & payments
View your usage
Find information & answers quickly
Hardship support
When the unexpected happens, we’ve got support and content to help you get through it.
Make a payment
Jump to a topic:
Billing
Pay your bill
Direct debit
Organise a payment plan
Payment options
Request a refund
Request a bill extension
Request or use a credit
Set up eBilling
Find your account balance
Apply for or update a concession to your account
Support for payment difficulty
Request a copy of your bill
Billing frequency
Managing your account
Moving home
Energy efficiency
Understanding your bill
Signing up
Compare our plans
Learn about how we conduct credit checks
Query an incorrect transfer
Find out about our standing offer
Learn about our Cooling Off Period
Connect your new property build
Add a property to your account
Transfer account ownership
Learn about credit reporting
Add electricity or gas to your property
Switch energy retailers
Find your NMI or MIRN
Our membership with Sales Assured Limited
Solar, batteries & EVs
Support and emergencies
Support for outages, faults and emergencies
Support for floods
Support for family violence
Support for a deceased estate and bereavement
Submit a complaint
Submit a compliment
Support for COVID-19
Support for payment difficulty
Learn about life support
Query an incorrect transfer
Learn about gas awareness and saftey
The fine print
View our Energy Price Fact sheets
Learn about our Privacy Policy
Learn about energy consumer codes and regulations
Learn out about our competition Terms and Conditions
Find your energy contract
Scams, hoaxes and staying vigilant
Learn about our Cooling Off Period
Greenpower terms & conditions
Carbon Neutral terms & conditions
Terms of use