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Billing Understanding your bill Managing your account Signing up Moving home Solar, batteries & EVs Energy efficiency Support and emergencies Metering and tariffs The fine print

Billing

Pay your bill Direct debit Organise a payment plan Payment options Request a refund Request a bill extension Request or use a credit Set up eBilling Find your account balance Apply for or update a concession to your account Support for payment difficulty Request a copy of your bill Billing frequency

Managing your account

Add a signatory additional contact or authority to your account Managing your account from overseas Manage your energy use with Tracker Troubleshooting MyAccount login Sign in to MyAccount Apply for or update a concession to your account Find your account balance

Moving home

Organise your move Connect your new property See our moving fees and charges Find your NMI or MIRN

Energy efficiency

Improve your energy efficiency Learn about GreenPower Learn about carbon neutral Explore our Virtual Power Plant Find the best energy plan

Metering and tariffs

Learn about metering options Learn about smart meters Request a smart meter installation Request an additional meter read Apply for a meter removal Learn about electricity tariffs Learn about demand tariffs

Understanding your bill

Understand your bill Find your account balance Request a copy of your bill Explore why your bill is higher than expected Learn about estimated bills Payment fees and charges

Signing up

Compare our plans Learn about how we conduct credit checks Query an incorrect transfer Find out about our standing offer Learn about our Cooling Off Period Connect your new property build Add a property to your account Transfer account ownership Learn about credit reporting Add electricity or gas to your property Switch energy retailers Find your NMI or MIRN Our membership with Sales Assured Limited

Solar, batteries & EVs

Learn about Solar Feed-In Tariffs Get started with your solar installation Query your solar FiT Explore our Electric Vehicle plans Explore our Virtual Power plant

Support and emergencies

Support for outages, faults and emergencies Support for floods Support for family violence Support for a deceased estate and bereavement Submit a complaint Submit a compliment Support for COVID-19 Support for payment difficulty Learn about life support Query an incorrect transfer Learn about gas awareness and saftey

The fine print

View our Energy Price Fact sheets Learn about our Privacy Policy Learn about energy consumer codes and regulations Learn out about our competition Terms and Conditions Find your energy contract Scams, hoaxes and staying vigilant Learn about our Cooling Off Period Greenpower terms & conditions Carbon Neutral terms & conditions Terms of use

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