Processing fees are charges that are associated with different payment methods.  

With some payment types, Simply Energy is charged fees by the merchant (e.g. the credit card provider). We may pass these fees on to you.

Card payment and payment processing fees 

You may be charged fees depending on the payment method you use to pay your bill. These include credit card payment fees, Australia Post fees, BPAY fees and cheque processing fees. 

The simplest way to avoid card payment and payment processing fees is to set up direct debit from a bank account or credit card. Even if your direct debit payment comes from a credit card, no fee will apply. 

Dishonoured direct debit fee

We may charge you a dishonour fee if we cannot process your direct debit payment. This could be because you don’t have enough money in your account to cover the bill amount or your debit or credit card has expired.

Avoid dishonour fees by regularly checking your bank account or card balance and keep track of your energy usage through our free MyAccount app. You can also use MyAccount to update your payment methods and card details.