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Reduce & Reward

Reduce your electricity use, be rewarded with a bill credit of up to $10.
It’s that simple.

All you need to do is meet your electricity reduction targets during a peak demand event, when strain on the grid is high.

There will be multiple events throughout the summer giving you multiple chances to save. You can learn more about the program in our FAQs.

Register below to see if you’re eligible. 

Registration is now closed for this summer’s program. 

How does the Reduce & Reward Program work?

Step 1

We’ll send you an SMS 2 hours prior to a peak demand event so you can prepare to reduce your electricity consumption. Y

ou must reply ‘yes’ to the notification within an hour of receiving it to participate in the event.

Step 2

We’ll also send you an SMS once the peak demand event has started, so you can start to reduce your electricity consumption.

Step 3

Soon after the event, we’ll send you an email letting you know your consumption, and whether you’ve successfully earned a bill credit.

If you miss an event that’s okay, we will run several throughout the summer.

Step 4

Collectively reducing demand on the electricity grid may help prevent power outages.

What are my electricity reduction targets?

Non-solar customers For a 2 hour or 4 hour event, you can earn a $5 bill credit for reducing your electricity up to 30% below your baseline or $10 for reducing your electricity by more than 30% below your baseline.

Solar customers For a 2 hour event, you can earn a $5 bill credit for reducing your electricity up to 0.25kWh below your baseline or $10 for reducing your electricity by more than 0.25kWh below your baseline. For a 4 hour event, you can earn a $5 bill credit for reducing your electricity up to 0.5kWh below your baseline or $10 for reducing your electricity by more than 0.5kWh below your baseline.

How is my baseline calculated?

Non-solar customers We take your average consumption over 10 similar days, at the same time as the peak demand event.

Solar customers We take your average consumption over 10 similar days, at the same times as the peak demand event, and subtract your average feed in from those days. Your baseline could potentially be negative if you on average feed in more than you consume, which would mean to get the reward you would need to feed in more than your solar baseline.

Solar installation

Energy saving tips to help you reduce your electricity.

Important to note:

Reduce & Reward is open to solar and non-solar Victorian customers with a smart meter. If you are in another state, or if there is any reason why turning off certain appliances would be harmful to you or anyone at your home or business, you are unable to join the program.

For more information view our Terms and Conditions

Frequently asked questions

What is demand response?

Demand response is the voluntary reduction or shift of electricity use by customers, which can help to keep the energy grid stable by balancing its supply and demand of electricity.

What is our Reduce & Reward program?

Our Reduce & Reward programme is a simple way to reward yourself with a bill credit by voluntarily reducing your energy consumption when demand on the electricity grid is high.

What do I need to do?

During a peak demand event you must meet your electricity reduction target.

Do I have to participate if I’m registered?

No, you don’t have to participate in an event. But, you must reply YES to the event notification to participate in the event.

How is my expected energy consumption calculated?

Your expected energy consumption is calculated by taking your average usage over the previous 10 days at the same time as the event and multiplying by a weather correction factor. If you participate in an event, we’ll determine at our absolute discretion the weather correction factor and whether you’re eligible for a credit.

I have solar, how is my baseline calculated?

Solar customers that are exporting electricity back into the grid will have their solar feed in taken into account, for both your baseline and in-event usage. So solar customers will need to reduce their usage so that their electricity usage minus feed in will be less than their average usage minus feed in.

If I’m a non-solar customer how much can I earn per event?

For a 2 hour or 4 hour event, you can earn a $5 bill credit for reducing your electricity up to 30% below your baseline or $10 for reducing your electricity by more than 30% below your baseline.

If I’m a solar customer how much can I earn per event?

For a 2 hour event, you can earn a $5 bill credit for reducing your electricity up to 0.25kWh below your baseline or $10 for reducing your electricity by more than 0.25kWh below your baseline.

For a 4 hour event, you can earn a $5 bill credit for reducing your electricity up to 0.5kWh below your baseline or $10 for reducing your electricity by more than 0.5kWh below your baseline.

What if I am not home when an event is on?

That’s okay, you don’t have to participate.

When will my bill credit be applied?

If you successfully meet your energy reduction target your bill credit will be applied to your next bill. We won’t be able to apply the credit if your bill arrives in the same week as an event. In this case we will apply your credit to the following bill.

How long is an event?

Up to four hours.

Who can join this program?

Solar and non-solar residential Simply Energy electricity customer who have a smart meter and live in Victoria.

Why should I get involved?

You’ll be helping to reduce the demand on the grid during periods of high demand. You will also receive earning bill credits if you meet your electricity reduction target during a peak demand event.

Can solar customers participate?

Yes you can.

What time of the days are the events likely to happen?

10am - 10pm Monday to Sunday.

If I move house, can I still participate?

Unfortunately we need 10 days of historical energy data to calculate your baseline, so you will no longer be able to participate.

Do I need to install anything to participate?

No, there is nothing additional you need to purchase or install.