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Back to help centre Our policies and commitments
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Complaints, feedback and compliments

At Simply Energy, we are committed to making energy simple and affordable. We strive to do the right thing by our customers. Your feedback helps us continually improve so we can better meet your needs.

Compliments and feedback

We realise you’re busy and always appreciate you taking time out to provide feedback. Had a positive experience with Simply Energy? Let us know so we can recognise and reward our team and keep doing what we’re doing.

Making a complaint

If the service you’ve received from us hasn’t met your expectations, we want to hear from you. Complaints allow us to learn from our mistakes and make things right. 

  1. Start by getting in touch with our Customer Care team. 
    Our friendly team will manage your concern or complaint with fairness, clarity and respect in line with our Standard Complaints and Dispute Resolution Policy. 
    Contact us via online chat, call 13 88 08 (Mon-Fri 8am-7pm AEST) or complete the online contact form.
  2. Speak to a team leader. 
    Need a little more help? If our Customer Care team hasn’t been able to assist, you can ask to speak to a team leader. They’ll work with you to resolve your complaint within 15 business days of you raising it.
  3. Contact your local ombudsman.
    If you’re still feeling as if your complaint is unresolved, contact the ombudsman in your state or territory. Find the details below. 
    Please note, you must log your complaint with Simply Energy before contacting your local energy ombudsman.

NSW

Energy & Water Ombudsman NSW (EWON)

Freecall: 1800 246 545

Interpreter: 131 450

National Relay Service (NRS): 133 677

Email: complaints@ewon.com.au

Before you contact EWON, you must first log your complaint with your retailer (Simply Energy).

VIC

Energy and Water Ombudsman Victoria (EWOV)

Freecall: 1800 500 509

Interpreter: 131 450

National Relay Service (NRS): 133 677

Email: ewovinfo@ewov.com.au

Before you contact EWOV, you must first log your complaint with your retailer (Simply Energy).

SA

Energy & Water Ombudsman SA (EWOSA)

Freecall: 1800 665 565

Interpreter: 131 450

National Relay Service (NRS): 133 677

Before you contact EWOSA, you must first log your complaint with your retailer (Simply Energy).

QLD

Energy & Water Ombudsman Queensland (EWOQ)

Freecall: 1800 662 837

Interpreter: 131 450

National Relay Service (NRS): 133 677

Email: complaints@ewoq.com.au

Before you contact EWOQ, you must first log your complaint with your retailer (Simply Energy).

WA

Energy & Water Ombudsman Western Australia

Freecall: 1800 754 004

Email: energyandwater@ombudsman.wa.gov.au

Interpreter: 131 450

National Relay Service (NRS): 133 677

Before you contact the Energy and Water Ombudsman Western Australia you must first log your complaint with your retailer (Simply Energy).

ACT

Australian Capital Territory Civil & Administrative Tribunal (ACAT)

Phone: 02 6207 1740

Interpreter: 1300 408 265

Email: tribunal@act.gov.au

Before you contact ACAT you must first log your complaint with your retailer (Simply Energy).

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