Making a complaint
At Simply Energy, we are committed to making energy simple and affordable. We strive to do the right thing by our customers. Your feedback helps us continually improve so we can better meet your needs.
If the service you’ve received from us hasn’t met your expectations, we want to hear from you.
- Start by getting in touch with our Customer Care team.
Our friendly team will manage your concern or complaint with fairness, clarity and respect in line with our Standard Complaints and Dispute Resolution Policy.
Contact us via online chat, call 13 88 08 (Mon-Fri 8am-7pm AEST) or complete the online contact form.
- Speak to a team leader.
Need a little more help? If our Customer Care team hasn’t been able to assist, you can ask to speak to a team leader. They’ll work with you to resolve your complaint within 15 business days of you raising it.
Contact your local ombudsman.
If you feel as if your complaint is unresolved, you can contact the Energy & Water Ombudsman in your state or territory at any time for independent advice and information free of charge. The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers.
Contact details for each ombudsman scheme are listed below.