If you’re a customer of Simply Energy and don’t have a smart meter at your home or property, you may be eligible for a meter upgrade. To request a smart meter install, complete this form. 

You can also view our smart meter FAQs.

Our smart meter partner, Intellihub, carry out the installation work on our behalf which takes around 30 – 60 minutes. You don’t even need to be home; we just need you to ensure that there is clear and safe access to your existing meter.

You’ll get an install time and date, and you can even request changes to suit your schedule. Prior to the technician’s arrival you’ll get a reminder notice as well as info about your technician, their exact location and expected arrival time.

Your technician will provide photo evidence of the completed work, and you’ll get the chance to rate their work – helping to improve the service moving forward.