If you’re an ENGIE customer and don’t have a smart meter at your home or property, you may be eligible for a meter upgrade. To request a smart meter install, complete this form.   

Our partner, Intellihub will install your smart meter on our behalf, which takes around 30 – 60 minutes. You don’t need to be home, but we do need clear and safe access to your existing meter. 

You’ll get an installation time and date and can even request changes to suit your schedule. Before the technician’s arrival, you’ll get a reminder notice and info about your technician, their exact location and expected arrival time. 

Your technician will provide photo evidence of the completed work, and you’ll get the chance to rate their work – helping to improve the service moving forward. 

For more information, please see our smart meter FAQs.