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Back to help centre Our policies and commitments
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Emergencies, power outages and faults

If there is an immediate risk to life or property, call 000 now.

Power outages and faults

If your power has gone out, or there’s an electrical or natural gas fault or failure, you’ll need to contact your local electricity or gas distributor.

Your distributor is responsible for the supply of energy to your property, including the poles and wires, gas pipes and connections.

Your electricity or gas distributor details will depend on your area. You can find the 24-hour assistance number for your distributor at the top of your Simply Energy bill.

Don’t have your bill handy? The 24-hour emergency contact numbers for all electricity and gas distributors are listed below. Simply click on your state of residence to find your distributor details.

Gas emergencies or suspected leaks

If there is a gas fire at your property, move away from the affected area and call 000.

If you think there may be a gas leak at your property, do not turn on lights or electric appliances, and do not use landline or mobile phones. Never use a flame to look for a gas leak.

Visit our Gas awareness and safety page for more guidance and information.

New South Wales

Distributor Contact number  Website 
 Ausgrid 131 388  www.ausgrid.com.au
Endeavour Energy  131 003  www.endeavourenergy.com.au
 Essential Energy 132 080  www.essentialenergy.com.au

Victoria

Distributor Contact number  Website 
 Ausnet Services 131 799  www.ausnetservices.com.au
 Citipower 131 280  www.citipower.com.au/home
 Jemena 131 626  www.jemena.com.au
 Powercor 132 412  www.powercor.com.au
 United Energy 132 099  www.unitedenergy.com.au

South Australia

Distributor Contact number  Website 
 SA Power Networks 131 366  www.sapowernetworks.com.au

Queensland

Distributor Contact number  Website 
 Energex - loss of supply (eg power outages/cold water, flickering/dim lights, one phase down, tree in service/mains or wildlife) 136 262  www.energex.com.au
 Ergon Energy 131 670  www.ergon.com.au
 Essential Energy 132 080  www.essentialenergy.com.au

Australian Capital Territory

Distributor Contact number  Website
Evoenergy 131 093  www.evoenergy.com.au

Natural gas faults and emergencies

New South Wales

Distributor Contact number  Website 
 Jemena 131 909  www.jemena.com.au

Victoria

Distributor Contact number  Website 
 Ausnet Services 136 707  www.ausnetservices.com.au
 Multinet Gas 132 691  www.multinetgas.com.au
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

South Australia

Distributor Contact Number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

Western Australia

Distributor Contact number  Website 
 ATCO Gas Australia 131 352  www.atcogas.com.au

Queensland

Distributor  Contact number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

Australian Capital Territory

Distributor Contact number  Website 
Evoenergy 131 909  www.evoenergy.com.au

Northern Territory

Distributor Contact number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

Tasmania

Distributor Contact number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au