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Faults and Emergencies

Outages, faults and emergency assistance

If your power has gone out, or in the event of an electrical or natural gas emergency, fault or failure, your local electricity or gas distributor is best-placed to provide assistance.

The 24-hour assistance number for the distributor in your local area is provided at the top of every Simply Energy bill. We’ve also provided the 24-hour emergency contact numbers for all electricity and gas distributors below.

For an update on power outages in your area, you can click on your distributor’s name.

Electricity faults and emergencies

Australian Capital Territory

Distributor Contact number  Website
Evoenergy 131 093  www.evoenergy.com.au

Victoria

Distributor Contact number  Website 
 Ausnet Services 131 799  www.ausnetservices.com.au
 Citipower 131 280  www.citipower.com.au/home
 Jemena 131 626  www.jemena.com.au
 Powercor 132 412  www.powercor.com.au
 United Energy 132 099  www.unitedenergy.com.au

New South Wales

Distributor Contact number  Website 
 Ausgrid 131 388  www.ausgrid.com.au
Endeavour Energy  131 003  www.endeavourenergy.com.au
 Essential Energy 132 080  www.essentialenergy.com.au

Queensland

Distributor Contact number  Website 
 Energex - loss of supply (eg power outages/cold water, flickering/dim lights, one phase down, tree in service/mains or wildlife) 136 262  www.energex.com.au
 Ergon Energy 131 670  www.ergon.com.au
 Essential Energy 132 080  www.essentialenergy.com.au

South Australia

Distributor Contact number  Website 
 SA Power Networks 131 366  www.sapowernetworks.com.au

Natural gas faults and emergencies

Australian Capital Territory

Distributor Contact number  Website 
Evoenergy 131 909  www.evoenergy.com.au

Western Australia

Distributor Contact number  Website 
 ATCO Gas Australia 131 352  www.atcogas.com.au

Victoria

Distributor Contact number  Website 
 Ausnet Services 136 707  www.ausnetservices.com.au
 Multinet Gas 132 691  www.multinetgas.com.au
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

Queensland

Distributor  Contact number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

New South Wales

Distributor Contact number  Website 
 Jemena 131 909  www.jemena.com.au

South Australia

Distributor Contact Number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

Northern Territory

Distributor Contact number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au

Tasmania

Distributor Contact number  Website 
 Australia Gas Networks - gas leaks 1800 427 532  www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults 1800 898 220  www.australiangasnetworks.com.au