If you enter into a contract with ENGIE, you'll have a 10 business day cooling off period to reconsider your energy contract. If you do decide to cancel during this cooling off period, or before the account is transferred (which can take up to 4 months), you will continue to have your energy provided by your previous retailer and ENGIE will withdraw the transfer application.

If you have any questions about your transfer to ENGIE you can call us on 13 88 08 and our team will be more than happy to assist you.