Severe weather events, bushfires and floods have a devastating impact on our communities each year. We thank the emergency services and volunteers who work tirelessly to keep our communities safe. 

It’s important to be prepared. Visit Red Cross Australia to create an emergency plan for your household.

Know who to call

If there is an immediate risk to life or property, call 000 now.

To report a power outage, gas leak or fault, please contact your energy distributor. You can find the number for their 24/7 support line at the top of your ENGIE bill. Don’t have a bill handy? Visit Emergencies, power outages and faults to find your distributor.
 

Flexible payment options

When the unexpected happens we’re here to help. Following a natural disaster or emergency, you may need some help paying your bills. Our team can support you with:

• Bill extensions and payment plans
• Information about government concessions, rebates, and discounts.

Contact us and we’ll help you find the right payment solution to meet your needs.

Additional support

If you’re affected by a natural disaster, community, state, and other government support is available.

• Services Australia – For information on payments and support.
• Disaster Assist – For eligibility information about the Australian Government Disaster Recovery Payment.