Disaster Flood Relief
Assistance for customers
Our thoughts are with everyone impacted and we thank the emergency services who are working tirelessly to protect the community.
We’re here to help
Longer Invoice Period
If you are in an area that has been impacted by flood we apply an additional 35 days to your invoice for payment when we are notified that an area is affected by floods. This means you will still receive your Pay on Time discounts (if applicable) if you pay under these extended terms.
If you require support in paying your energy bills, we have a number of payment options available such as extended terms and payment plans.
In addition, you may be eligible to claim financial assistance via the Australian Government Disaster Recovery Payment (AGDRP) is a one-off, non-means tested payment of $1,000 per eligible adult and $400 per child. Find out more here.
We understand that each customer will have different needs so if you require further assistance get in touch so we can help with the right solution
Chat with us online or call 13 88 08.