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Back to Help Centre Manage your account and energy plan
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Seeking a simpler way?

Manage your account online with MyAccount.

At Simply Energy, we love energy. But we know that for most people, managing energy accounts can be a real drainer. That’s why we created MyAccount. The online account tool and mobile app that helps make managing your energy simpler. 

Why manage you energy accounts online?

If you’re the kind of person who likes a chat, our people provide top-notch customer service (award-winning, in fact) and will do everything they can to help you out. But if you want to get simple stuff done fast, you’ll want to use MyAccount.

Want to track your usage?

Surprises and energy bills simply don’t go together. MyAccount helps you track your electricity, gas and solar usage, and make changes to the way you’re using energy in your home or business. It puts the power to plan in the palm of your hand. And the savings back in your pocket.

Looking for speedy ways to pay?

With MyAccount, paying bills is simple, with no need to wait for bills to arrive in your inbox or mailbox. Receive bills immediately, pay securely in a couple of clicks and set up direct debit for future bills. And you’ll always receive real-time receipts for peace of mind.

Need a little more time to pay your bill?

Spend less time to get more time. With MyAccount, you can request more time to pay your upcoming bill or set up a fixed instalment payment plan to make it easier to budget. You’ll get a simple answer straight away and avoid a phone call. 

Time to make an update?

MyAccount makes changing your details as simple as the click of a button. You can view and update your phone number, email address, default payment method, energy plan and more. All that’s left to do is sit back and soak up all those precious minutes you just got back. 

Go on, sign me up

Ready to make the switch to MyAccount?

  • Download the Simply Energy app from the Apple App Store or Google Play Store, or access MyAccount online.
  • Register with your Simply Energy customer number (on page 1 of your bill).
  • Log in and let’s get started.