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Add a signatory, additional contact or authority to your account

If you're a residential customer, the primary account holder and would like to give another person the equal right to manage your energy account including equal financial responsibility for your account, you can add a person as a signatory.

A signatory can be anyone, for example: your partner, wife, husband or carer. Adding a signatory to your account means they can make changes to your account including the disconnection of your supply.

As the primary account holder, you're protected from the signatory making a change to your energy offer/ plan as well as using your customer ID to relocate/ move in or out to another premises.

To add (or remove) a signatory: 

  1. Download the signatory request form here.
  2. Complete the form with both your and your signatory's signature and upload it to our webform.
  3. Send the request form or a letter with both your and your second signatory's signatures to:
    GPO Box 4408 Melbourne VIC 3001.

Alternatively, you can call us on 13 88 08 (8.00am - 7.00pm AEST, Monday - Friday) with your second signatory present.


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