If you're the primary account holder and would like to add another person to manage your energy account with equal financial responsibility, you can add a person as a signatory. A signatory can be anyone, including your partner, wife, husband or carer. Adding a signatory to your account means they can make changes to your account, including the disconnection of your supply.

As the primary account holder, you're protected from the signatory changing your energy offer or plan and using your customer ID to relocate or move in or out to another premises.

To add (or remove) a signatory:  

1. Download the signatory request form here.
2. Complete the form with both your and your signatory's signature and upload it to our webform.
3. Send the request form or a letter with both your and your second signatory's signatures to: GPO Box 4408 Melbourne VIC 3001.

Alternatively, please call us on 13 88 08 between 8.00 am - 7.00 pm AEST, Monday - Friday with your second signatory present.