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Help Centre Billing and payments

Is your bill higher than expected?

Like many things in life, your energy bills can have their ups and downs. If you’ve received a bill that’s higher than usual, our troubleshooting checklist can help you understand why your bill has changed.

Start with the 5-point bill check

Bill dates

Bill dates

Is the bill for more days than usual? Do the billing period dates in the 'Invoice details' section match the ones in the ‘How we calculated your bill’ section?

Learn about billing cycles
meter type

Meter read type

How was your meter read? See the ‘Invoice details’ section to find out. ‘Actual’ = real consumption data from your meter. ‘Estimate’ = an estimated read based on your past usage.

Learn about meter reads
Energy Use

Daily energy use

Your average daily use (in ‘Consumption profile’) tells you how much energy you’re using each day. How does it compare to the same time last year?

Learn about tracking usage


If you’re registered for a government energy concession, has it been applied? Timeframes for concessions to show on your bill can vary, but if you think a concession should’ve been applied, contact us.

Learn about concessions
meter number

Meter number

Does the meter number listed in the ‘Invoice details’ section of your bill match the one at your property?

Learn about reading meters



Moved, renovated or upgraded major appliances?

Changes at home can sometimes increase the amount of energy you’re using. Here are 5 reasons why changes on the home front could mean higher bills.

Have energy prices increased?

At Simply Energy, we’ll always let you know about any changes to rates and pricing to avoid any not-so-pleasant surprises. Here are the fees that could impact your bill.

Energy rates and pricing

Our energy factsheets outline what you’re paying for your energy.

Find out more

Supply service charges

Charged by your distributor to get the energy to you and for maintenance of poles and wires.

Solar feed-in tariffs

Feed-in tariffs are payments you receive for any extra solar energy you generate that goes back into the electricity grid.

Find out more

Other fees

These include connection or disconnection fees and charges or payment fees for using certain payment types.

Find out more

Worried about paying your high bill?

We’re here to help. From extensions to hardship support, learn how we can support you if you’re having trouble paying your bill.

Extensions and plans

We can offer one-off bill extensions and payment plans.

Find out more


Do you qualify for government concessions, discounts, grants or rebates?

Find out more

Financial hardship

We can offer support with ongoing financial difficulties and hardship.

Find out more

Our usage tools can help you avoid future bill shock

Manage your account

Check usage. Pay bills. Update details. Manage your account online, simply.

Manage your account

Energy Tracker

If you have a smart meter, Tracker helps you monitor electricity usage, set budgets and preview your bill.

Learn more