Is your bill higher than expected?
Like many things in life, your energy bills can have their ups and downs. If you’ve received a bill that’s higher than usual, our troubleshooting checklist can help you understand why your bill has changed.
Start with the 5-point bill check
What’s the weather been like?
Changing seasons often mean changing bills.
Hot days mean aircon, fans, fridges and freezers need to work harder. If you have a pool, this will further drive up your energy use.
*Hot tip: compare your current bill with the same time last year to get a true picture of your seasonal energy use.
Colder, darker days can keep you inside and increase your use of lights, heating, TV, computers and clothes dryers.
*Cool tip: compare your current bill with the same time last year to get a true picture of your seasonal energy use.
Have your upsized your home or business? A bigger house or business premises can mean bigger bills.
Have you welcomed a new baby, housemate or pet? Have older kids returned to the nest? More under your roof can mean higher energy use.
Have you recently renovated or extended your home? Upgrades can be a drain on power.
Have you splashed out on the latest home comforts? Replacing or installing extra appliances or heating/cooling systems can increase usage.
Have you been enjoying the 'great indoors' recently? Spending time at home or at work can mean spending more on energy.
Have energy prices increased?
At Simply Energy, we’ll always let you know about any changes to rates and pricing to avoid any not-so-pleasant surprises. Here are the fees that could impact your bill.
Supply service charges
Charged by your distributor to get the energy to you and for maintenance of poles and wires.
Worried about paying your high bill?
We’re here to help. From extensions to hardship support, learn how we can support you if you’re having trouble paying your bill.
Our usage tools can help you avoid future bill shock
Manage your account
Check usage. Pay bills. Update details. Manage your account online, simply.
If you have a smart meter, Tracker helps you monitor electricity usage, set budgets and preview your bill.