Is your bill higher than expected?
Like many things in life, your energy bills can have their ups and downs. If you’ve received a bill that’s higher than usual, our troubleshooting checklist can help you understand why your bill has changed.
Start with the 5-point bill check
What’s the weather been like?
Changing seasons often mean changing bills.
Hot days mean aircon, fans, fridges and freezers need to work harder. If you have a pool, this will further drive up your energy use.
*Hot tip: compare your current bill with the same time last year to get a true picture of your seasonal energy use.
Colder, darker days can keep you inside and increase your use of lights, heating, TV, computers and clothes dryers.
*Cool tip: compare your current bill with the same time last year to get a true picture of your seasonal energy use.
Moved, renovated or upgraded major appliances?
Changes at home can sometimes increase the amount of energy you’re using. Here are 5 reasons why changes on the home front could mean higher bills.
Have energy prices increased?
At Simply Energy, we’ll always let you know about any changes to rates and pricing to avoid any not-so-pleasant surprises. Here are the fees that could impact your bill.
Supply service charges
Charged by your distributor to get the energy to you and for maintenance of poles and wires.
Worried about paying your high bill?
We’re here to help. From extensions to hardship support, learn how we can support you if you’re having trouble paying your bill.
Extensions and plans
We can offer one-off bill extensions and payment plans.
Do you qualify for government concessions, discounts, grants or rebates?
We can offer support with ongoing financial difficulties and hardship.