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Help Centre Billing and payments
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Is your bill higher than expected?

Like many things in life, your energy bills can have their ups and downs. If you’ve received a bill that’s higher than usual, our troubleshooting checklist can help you understand why your bill has changed.

Start with the 5-point bill check

Bill dates

Bill dates

Is the bill for more days than usual? Do the billing period dates in the 'Invoice details' section match the ones in the ‘How we calculated your bill’ section?

Learn about billing cycles
meter type

Meter read type

How was your meter read? See the ‘Invoice details’ section to find out. ‘Actual’ = real consumption data from your meter. ‘Estimate’ = an estimated read based on your past usage.

Learn about meter reads
Energy Use

Daily energy use

Your average daily use (in ‘Consumption profile’) tells you how much energy you’re using each day. How does it compare to the same time last year?

Learn about tracking usage
Concessions

Concessions

If you’re registered for a government energy concession, has it been applied? Timeframes for concessions to show on your bill can vary, but if you think a concession should’ve been applied, contact us.

Learn about concessions
meter number

Meter number

Does the meter number listed in the ‘Invoice details’ section of your bill match the one at your property?

Learn about reading meters

 

 

Moving

Have your upsized your home or business? A bigger house or business premises can mean bigger bills.

Headcount

Have you welcomed a new baby, housemate or pet? Have older kids returned to the nest? More under your roof can mean higher energy use.

Renovations

Have you recently renovated or extended your home? Upgrades can be a drain on power.

New gadgets

Have you splashed out on the latest home comforts? Replacing or installing extra appliances or heating/cooling systems can increase usage.

Staying in

Have you been enjoying the 'great indoors' recently? Spending time at home or at work can mean spending more on energy.

Have energy prices increased?

At Simply Energy, we’ll always let you know about any changes to rates and pricing to avoid any not-so-pleasant surprises. Here are the fees that could impact your bill.

Energy rates and pricing

Our energy factsheets outline what you’re paying for your energy.

Find out more

Supply service charges

Charged by your distributor to get the energy to you and for maintenance of poles and wires.

Solar feed-in tariffs

Feed-in tariffs are payments you receive for any extra solar energy you generate that goes back into the electricity grid.

Find out more

Other fees

These include connection or disconnection fees and charges or payment fees for using certain payment types.

Find out more

 

Worried about paying your high bill?

We’re here to help. From extensions to hardship support, learn how we can support you if you’re having trouble paying your bill.

Extensions and plans

We can offer one-off bill extensions and payment plans.

Find out more

Concessions

Do you qualify for government concessions, discounts, grants or rebates?

Find out more

Financial hardship

We can offer support with ongoing financial difficulties and hardship.

Find out more

 

Our usage tools can help you avoid future bill shock

Manage your account

Check usage. Pay bills. Update details. Manage your account online, simply.

Manage your account

Energy Tracker

If you have a smart meter, Tracker helps you monitor electricity usage, set budgets and preview your bill.

Learn more