Is your bill higher than expected?

Like many things in life, your energy bills can have their ups and downs. If you’ve received a bill that’s higher than usual, our troubleshooting checklist can help you understand why your bill has changed.

Start with the 5-point bill check

Bill dates

Is the bill for more days than usual? Do the billing period dates in the 'Invoice details' section match the ones in the ‘How we calculated your bill’ section?

Learn about billing cycles

Meter read type

How was your meter read? See the ‘Invoice details’ section to find out. ‘Actual’ = real consumption data from your meter. ‘Estimate’ = an estimated read based on your past usage.

Learn about meter reads

Daily energy use

Your average daily use (in ‘Consumption profile’) tells you how much energy you’re using each day. How does it compare to the same time last year?

Learn about tracking usage

Concessions

If you’re registered for a government energy concession, has it been applied? Timeframes for concessions to show on your bill can vary, but if you think a concession should’ve been applied, contact us.

Learn about concessions

Meter number

Does the meter number listed in the ‘Invoice details’ section of your bill match the one at your property?

Learn about reading meters

What’s the weather been like?

Changing seasons often mean changing bills.

Summer

Hot days mean aircon, fans, fridges and freezers need to work harder. If you have a pool, this will further drive up your energy use.

*Hot tip: compare your current bill with the same time last year to get a true picture of your seasonal energy use.
Winter

Colder, darker days can keep you inside and increase your use of lights, heating, TV, computers and clothes dryers.

*Cool tip: compare your current bill with the same time last year to get a true picture of your seasonal energy use.

Moving

Have your upsized your home or business? A bigger house or business premises can mean bigger bills.

Headcount

Have you welcomed a new baby, housemate or pet? Have older kids returned to the nest? More under your roof can mean higher energy use.

Renovations

Have you recently renovated or extended your home? Upgrades can be a drain on power.

New gadgets

Have you splashed out on the latest home comforts? Replacing or installing extra appliances or heating/cooling systems can increase usage.

Staying in

Have you been enjoying the 'great indoors' recently? Spending time at home or at work can mean spending more on energy.

Have energy prices increased?

At Simply Energy, we’ll always let you know about any changes to rates and pricing to avoid any not-so-pleasant surprises. Here are the fees that could impact your bill.