How to read your bill
At Simply Energy, we pride ourselves on making energy simpler. That includes our bills. We’ve made some changes to your electricity and gas bills so they’re even easier to read and understand. And in case there’s any confusion, we’ve created this quick guide.
Simply select which page of the bill you want to view.
Get in touch
At the top of page 1, you’ll find all the best ways to get in contact with us. If you’ve got queries or issues, we’ve listed the simplest ways to get them sorted.
Your details
Your account number and customer number can be found here for easy reference. You’ll need to give us these numbers if you speak to us over the phone.
Charges
Here’s where we list all the charges for the electricity or gas you’ve used. This includes the previous bill charges and new charges. We also break down the numbers, so you know exactly what you’re paying for. If you see a Cr symbol after the total number, this means you're in credit. We can take the credit amount off your next bill or you can request a refund online.
Plan 'check-up'
Here’s where you can find peace of mind that you’re on the best Simply Energy plan*.
*regulatory requirement, relevant to Victorian customers only.
Useful information
We’re always trying to find ways to make energy simpler. Check this box for simple information and tips that help you get the most out of your energy plan.
Glossary
Supply service charges
Charged by your energy distributor to get the energy to you and for maintenance of poles and wires.
Concession
A government discount, grant or rebate applied to eligible customers’ bills.
Daily averages
Remember that cold week back in July? You may not, but your bill does. This quick-glance profile tells you how much energy you’re using and helps you manage future usage.
Household comparisons
How much energy do you use compared to other households in your area? These benchmarks are a great way to keep an eye on what you’re using (and spending) compared to the neighbours.
Payment summary
View your current account balance, various payment options and due date in one spot. Why not make remembering to pay your bill even easier by setting up direct debit in a few clicks?
Glossary
Invoice ID
This ID number is unique to each bill so we can tell which bill you are paying or contacting us about.
NMI/MIRN
The national identifier for your property – NMI for electricity meters, MIRN for gas meters.
Meter read type
- Actual (A): Your meter provider got real consumption data from your meter, either remotely or through visiting your property.
- Estimated (E): Your meter provider was unable to get an actual read from your meter, usually due to not having safe or easy access. Instead, they have provided a reading based off your past usage.
- Substitute (S): Your meter provider was unable to get an actual read from your meter, and provided a reading based on an average of your consumption for a similar period.
Breaking it down
Are you a numbers person? Here’s where we break down your usage and charges in detail and explain how we’ve worked out your bill. If you see a Cr symbol after the amount, this means you're in credit. We can take the credit amount off your next bill or you can request a refund online.
Glossary
Meter number
Identifies the physical meter/s attached to your premises that are supplying your energy.
Supply service charges
Charged by your energy distributor to get the energy to you and for maintenance of poles and wires.