Close

Message Title

Message subtitle
Close
Loading
one moment...
Back to help center Our policies and commitments
Back

Codes And Guidelines

Empower yourself with knowledge

The energy industry is regulated by a relevant state body to ensure all energy providers adhere to all state codes and guidelines. Simply go to the section relevant to the state you live in for this information.

New South Wales, South Australia, Queensland and Australian Capital Territory

In New South Wales, South Australia, Queensland and ACT, the retail energy industry is regulated by Australia Energy Regulator (AER). AER protects consumers by ensuring that all energy providers, including Simply Energy, adhere to codes, regulations and guidelines.

It is in your own interest to have an understanding of your rights as a consumer. You can download the relevant codes and guidelines below.

Codes and Guidelines

Victoria

In Victoria, the retail energy industry is regulated by the Essential Services Commission (ESC). The ESC protects consumers by ensuring that all energy providers, including Simply Energy, adhere to codes, regulations and guidelines.

It is in your own interests to have an understanding of your rights as a consumer.
You can download the relevant codes and guidelines below.
You will need Acrobat Reader to view these files.

Codes and Guidelines

Western Australia

In Western Australia, the retail energy industry is regulated by Economic Regulator Australia (ERA).   ERA protects consumers by ensuring that all energy providers, including Simply Energy, adhere to codes, regulations and guidelines. 

It is your own interest to have an understanding of your rights as a consumer.   You can download the relevant codes and guidelines below.  You need Acrobat Reader to view these files.

Codes and Guidelines

Looking for something else?

Find helpful information by topic