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Support with ongoing financial difficulties and hardship

If you need help paying your bill, Simply Energy can offer support including:

To get started, simply use MyAccount, where you can request more time to pay upcoming bills or set a fixed instalment plan to make it easier to budget. You can also apply for concessions (if eligible) and update your account details easily.

However, sometimes you may need a little extra support to get on top of your energy bills.

Simply Energy offers residential customers assistance through the hardship support program.  

What does ‘hardship’ mean?

Hardship is when you would like to pay your energy bills but don’t have the money to do so. 
Financial difficulties due to hardship can be long- or short-term and may be because of changes in income, prolonged illness or other reason. 

What is the hardship program?

The Simply Energy hardship program helps you get back in control of your energy use and bills. 
We tailor our support to meet your needs and will always treat you with respect, empathy and sensitivity. 
Through the hardship program, we offer a range of assistance, including:

  • Payment plan options that suit your situation, including long- and short-term plans and fixed or flexible instalments
  • Flexible payment methods, such as via Centrepay and direct debit
  • Advanced payments to help you get ahead
  • Energy-saving tips and advice to help you bring your energy costs down
  • Information on government concessions, grants and rebates, including help with eligibility and applications 
  • Referrals to financial counselling services

For more information hardship programs and policies, and the support available in your state, click the relevant link below. 

Experiencing difficulty in paying your bills?

Take a look at your options in MyAccount, where you can apply for payment extensions and set a payment plan. If you need extra financial support, we can tailor the assistance you receive to suit your circumstances. You can contact us via online chat Mon-Fri 8am-8pm (AEST) or call 13 88 08 (Monday-Friday, 8am-7pm AEST) to receive information on the range of assistance you may be eligible to receive through the Simply Energy hardship program. 

Hardship policy

Download our policy for ACT, NSW, QLD and SA

Hardship Policy

Download our hardship policy for VIC

Hardship Policy

Download our hardship policy for WA


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