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Back to help centre Estimated bills and self-service meter reads

Estimated bills and self-service meter reads

What is an estimated bill/meter read?

An estimated read is a meter reading that is based on your past usage rather than your actual gas or electricity usage. 

Why have I received an estimated bill?

You may receive an estimated bill if: 

  • Your meter provider was unable to get an actual read from your meter, usually due to not having safe or easy access (e.g. your meter is indoors, behind a locked gate, or guarded by a dog), or because of COVID-19 restrictions. 
  • You have a basic meter (not a smart/digital meter) and are on a monthly billing arrangement. We’ll estimate your usage as your distributor usually only provides us with an actual read every two or three months.

Not sure if your bill has been estimated? Check the meter read type in the ‘Invoice details’ section on page 2 of your bill. If your bill has been estimated, it will show as ‘Estimated (E)’.

Providing a self-service meter read

If you have a basic meter, you can submit your own meter read and request that your bill be adjusted based on the self-service meter read you provide.

Supplying your own meter read is simple:

  1. Fill out the Contact us form. Make sure you have your account number handy (you can find this at the top of page 1 of your bill).
  2. In ‘What's your enquiry related to?’, select ‘My meter’.
  3. Select the ‘Add a customer read’ sub-category.
  4. In the ‘Enquiry’ section, enter your meter read, reading left to right and including all the zeroes before the numbers. Don’t forget to include the date of your self-service meter read.
  5. If you are unsure how to read your meter simply take a photo of your meter and we’ll do the rest.
  6. We will then send you an updated bill that reflects your actual usage. 

How to read your meter 

If you’re having trouble reading your meter, our handy 'How to read your meter' guide can help you identify your meter type and read your meter accurately. 

Submit your meter read