Billing

What is my billing cycle?

If you are in Victoria, you will receive your gas bills at least every 2 months and your electricity bills at least every 3 months*.
If you are in South Australia, you will receive your gas bills at least every 3 months and your electricity bills at least every 3 months*.
New South Wales & Queensland – you will receive your electricity bills at least every 3 months*.

*For electricity accounts, if you have an interval meter, and the meter data we receive from your network distributor meets certain criteria, you may receive your electricity bill once a month.

Where can I find my account number on my bill?

Your account number can be found on the front page of your Simply Energy bills at the top right-hand side. Individual account numbers represent address-specific energy and gas connections to supplied properties. For further information, please refer to How To Read a Bill

Where can I find my customer number on my bill?

Your customer number can be found on the front page of your Simply Energy bills at the top of the page. Your customer number will usually remain the same. Your customer number usually links all of your different accounts together.

Why are bills estimated?

Possible reasons why your meter could not be read, resulting in an estimated bill include: Indoor Meters - the meter is inside your house and there was nobody home when the meter reader tried to access your meter.

Locked gate - the meter is behind a locked gate and there was nobody home when the meter reader tried to access your meter.

Blocked access - there may have been an obstruction preventing the reader getting to the meter (e.g. garden waste). Legally, you are required to maintain clear access to the meters on your premises. Dog - the meter is guarded by a dog or other threatening animal.

My bill was higher than I expected. What could be the reason

There are many reasons why your gas or electricity bill could be higher than you expected. We generally investigate this in a step-by-step process. There may also be additional charges, so check your bill for the breakdown. Another reason for a higher than normal bill could be there has been a rate increase.

Correct comparisons

Are you comparing your current bill to a previous bill where a concession was included? Some concessions are seasonal and won’t be applied to all bills.

Ensure that you compare bills that related to exactly the same period last year.

For example, one billing period may have been for significantly fewer days - say 70, while the next is for 90 days. The number of billing days will be displayed on all your bills.