Terms of use

These Website Terms of Use (“Terms of Use”) apply to your use of Simply Energy’s website. By using Simply Energy’s website, you agree to these Terms of Use and to our Privacy Policy, which you can read here.

Content on our website

  • The information on this website is provided for general use by our customers and other stakeholders.
  • While we aim to maintain the accuracy and completeness of this content, circumstances may change and the website may contain errors.  You should confirm the accuracy of any information on our website before making a decision based on the information.
  • Unless stated otherwise, the products and services referred to on this website are for use by Australian residents only (and, in some cases, residents of a particular State or Territory).

Your responsibilities

  • You are responsible for ensuring the security of the devices that you use to access our website, including by using security software.
  • You must not do anything that interferes with or adversely affects the normal operation of the website.
  • If you register an account with us in order to access parts of our website, you must keep your registration details confidential. You will be responsible for any access to our website using your registration details, even if the access is by another person.

Our liability

  • We cannot promise that our website will be continuously available or free of errors, viruses or faults.  To the extent permitted by law:
    • we do not represent or warrant that our website is accurate, reliable, suitable or complete; and
    • we exclude any liability to you that may arise in connection with your use of our website.
  • If we are unable by law to exclude our liability, then to the extent we are permitted by law to do so we limit our liability to the re-supply of the affected products or services, or payment of the cost of re-supply, at our discretion.

Intellectual property

  • The content of this website is protected by copyright. You may download or print sections of our website for your personal use, but you must obtain our prior permission to use or reproduce any content from our website in any other way.

Links from this website

  • Our website may contain links to other websites operated by third parties which we do not control. To the extent permitted by law, we make no representation or warranty about the accuracy of the information on those websites and we are not liable for any loss or damage suffered in connection with them.

Changes to these terms

  • We may change these Terms of Use at any time by publishing an updated version on this website. You should read these Terms of Use from time to time to ensure you are aware of any changes. By continuing to use our website you agree to the updated Terms of Use. These Terms of Use were last updated on 2 February 2018. 


  • These Terms of Use apply to your use of our website. If you purchase products or services from us, that relationship will be governed by separate terms. If there is an inconsistency between these Terms of Use and any other terms which apply to your use of our products or services, the other terms will apply to the extent of the inconsistency.
  • These Terms of Use are governed by the laws of Victoria and are subject to the exclusive jurisdiction of the courts in Victoria.
  • If any of these Terms of Use are found invalid or unenforceable, that provision will be deleted and the remaining terms will continue to apply.