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Want to know more about the program?

What is demand response?

Demand response is the voluntary reduction or shift of electricity use by customers, which can help to keep the energy grid stable by balancing its supply and demand of electricity.

What is our Reduce & Reward program?

Our Reduce & Reward programme is a simple way to reward yourself with a bill credit by voluntarily reducing your energy consumption when demand on the electricity grid is high.

What do I need to do?

During a peak demand event you must meet your electricity reduction target

Do I have to participate if I’m registered?

No, you don’t have to participant in an event. But, you must reply YES to the event notification to participate in the event.

How is my expected energy consumption calculated?

Your expected energy consumption is calculated by taking your average usage over the previous 10 days at the same time as the event and multiplying by a weather correction factor. If you participate in an event, we’ll determine at our absolute discretion the weather correction factor and whether you’re eligible for a credit.

I have solar, how is my baseline calculated?

Solar customers that are exporting electricity back into the grid will have their solar feed in taken into account, for both your baseline and in-event usage. So solar customers will need to reduce their usage so that their electricity usage minus feed in will be less than their average usage minus feed in.

If I’m a non-solar customer how much can I earn per event?

For a 2 hour or 4 hour event, you can earn a $5 bill credit for reducing your electricity up to 30% below your baseline or $10 for reducing your electricity by more than 30% below your baseline.

If I’m a solar customer how much can I earn per event?

For a 2 hour event, you can earn a $5 bill credit for reducing your electricity up to 0.25kWh below your baseline or $10 for reducing your electricity by more than 0.25kWh below your baseline.

For a 4 hour event, you can earn a $5 bill credit for reducing your electricity up to 0.5kWh below your baseline or $10 for reducing your electricity by more than 0.5kWh below your baseline.

What if I am not home when an event is on?

That’s okay, you don’t have to participate.

When will my bill credit be applied?

If you successfully meet your energy reduction target your bill credit will be applied to your next bill. We won’t be able to apply the credit if your bill arrives in the same week as an event. In this case we will apply your credit to the following bill.

How long does the program last for?

This program will run until the end of summer 2021 at this stage.

How long is an event?

Up to four hours

Who can join this program?

Solar and non-solar residential Simply Energy electricity customer who have a smart meter and live in Victoria.

Why should I get involved?

You’ll be helping to reduce the demand on the grid during periods of high demand. You will also receive earning bill credits if you meet your electricity reduction target during a peak demand event.

Can solar customers participate?

Yes you can.

What time of the days are the events likely to happen?

10am - 10pm Monday to Sunday.

If I move house, can I still participate?

Unfortunately we need 10 days of historical energy data to calculate your baseline, so you will no longer be able to participate.

Do I need to install anything to participate?

No, there is nothing additional you need to purchase or install