Our awards

At Simply Energy, our mission is to work with you, giving you the power to control your energy with affordable and simple energy solutions.

We’re happy when our customers are happy, which is why we’re thrilled to have received the following Canstar Blue Awards for customer satisfaction:

  • Most satisfied customers nationwide, Dual Fuel 2018
  • Most satisfied electricity customers in South Australia 2016-2017, and
  • Most satisfied natural gas customers in South Australia.

 

Most Satisfied customers – Dual Fuel 2018

Our customers who have both electricity and gas with us have given us five stars for overall satisfaction and value for money. We also received four stars for customer service as well as bill and cost clarity. Read more.

Most Satisfied customers – Electricity providers, 2016-2017

Our customers have given us a five stars for overall satisfaction for electricity for the second year in a row, and the third time in four years. We also received five stars for our customer service, value for money and bill and cost clarity.

Most satisfied customers – Natural gas providers, 2017

Our customers scored us five stars for overall customer satisfaction. Like the electricity category, we also received five stars for our customer service, value for money and bill and cost clarity.