Error message title
Error message title
Searching great energy plans for you
We understand that cost of living pressures can be challenging, and sometimes, you may need some extra support to help you manage your payments.
We're here to help by adding a one-time $100 credit to your next bill and offering ongoing support over the coming months by matching your bill payments. There's no catch or special requirements, just a little help when you need it.
We will match your bill payments
Until 30 June 2023, we will match any bill payments you make, dollar for dollar, on your account where eligible.
Matched payments are issued as a credit on your next bill, up to a maximum value of $500* per fuel.
Provided you continue your payment schedule, ENGIE will match any payment you make, large or small.
*Please note any bill credits you receive are not eligible for a refund.
Our CEO's Story
ENGIE’s Bill Assist initiative is personally driven by our CEO, Shannon Hyde
No stranger to hardship, Shannon was raised by his single mum and experienced living below the poverty line. His family endured times when their power was cut off and worried about where their next meal was coming from.
Shannon is passionate about helping those who need it most.
Stay in touch
If we can further assist you, please don't hesitate to contact us by calling 13 88 08 (Mon-Fri 8am-7pm AEST).
Useful Links
- Find out if you are eligible for government concessions, rebates or grants in your state here
- Our blog provides plenty of tips to help you save money on your home energy bills
- Family and domestic violence information and support
- Financial Counselling Australia
FAQs
How does the payment matching initiative work?
Make a payment on your bill – any amount – until 30 June 2023, and we'll match the amount you pay.
The credit will appear on your bill at the next bill cycle. Payments are capped at a maximum of $500* per fuel.
Payments must continue to be made in accordance with your payment schedule.
Can I claim a refund for any credits I receive?
Unfortunately, bill credits cannot be refunded.
Where can I find further information to help me reduce my energy usage?
Our Help Centre is the best place to start or you can read our blog articles for some handy tips.
I’ve been on the Bill Assist program previously. Am I still eligible?
If you’ve been on our Bill Assist program in the past, it’s great to have you back on board. And yes, you’re eligible to receive bill credits as part of our initiative, up until June 30, 2023.