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Back to help centre Our policies and commitments
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Contracts and Authority

Who has authority to enter into a contract?

  • If you are the current account holder for your energy, or the partner (married/de facto) of a current account holder, you are authorised to enter into a contract for the supply of energy. Alternatively, you are authorised to enter into a contract for the supply of energy if you hold a valid Power of Attorney to act on behalf of a current account holder. The primary account holder will be the person who agrees to the contract.
  • Please note that the son or daughter of the current account holder is not authorised to enter into an agreement, unless he/she has valid Power of Attorney.
  • As an account holder, you can authorise another person on your account as a contact. An account contact may enquire about details of an account however they are not authorised to make any changes to the account that will impact the account holder financially, such as changing rates, or moving home.

Can I transfer the ownership of my contract?

Transfer of ownership of your account can organised over the phone, but only under special circumstances. To find out more, simply call our Customer Care team on 13 88 08 (8:00am-7:00pm AEST Monday to Friday)

Can I add a signatory to my contract?

If you're a residential customer and primary account holder and would like to give another person the equal right to manage your energy account including equal financial responsibility for your account, you can add a signatory.

A signatory can be anyone to include your partner, wife, husband or carer. Adding a signatory to your account means they can make changes to your account including the disconnection of your supply.

As the primary account holder, you're protected from the signatory making a change to your energy offer/ plan as well as using your customer ID to relocate/ move in or out to another premises.

To add (or remove) a signatory: 

  1. Download the signatory request form here.
  2. Complete the form with both yours and your signatory's signature and upload it to our webform.
  3. Send the request form or a letter with both yours and your second signatory's signatures to:
    GPO Box 4408 Melbourne VIC 3001
  4. Call us on 13 88 08 (8.00am - 7.00pm AEST, Monday - Friday) with your second signatory present. 

Simply Energy may collect, maintain, use and disclose your personal information in the manner set out in our  Privacy Policy.

If you are a business customer, your request to add a second signatory to your company account must be sent in writing, on your company letterhead, and must state that your business authorises a new signatory to manage such account on behalf of your company. 

The current authorised signatory should also provide authority to the new signatory by signing the letter. In the absence of an authorised person (as listed with Simply Energy), we can accept a letter signed by the CEO, owner or the business, Financial Controller, Managing Director or anyone who has authority to sign cheques on behalf of the company. 

This letter must also authorise any new contact to have full access to the company's account details. You may send your request in writing to: GPO Box 4408 Melbourne VIC 3001 or email the scanned document to us via our contact us form.

Can I add an extra contact to my account?

If you wish to give someone the right to access your Simply Energy account information, you can add a secondary contact to your account by calling Simply Energy on 13 88 08 (8:00am-7:00pm AEST Monday to Friday), or by sending us a written request to add a contact. You may send your request in writing to: P O Box 210, Balwyn VIC 3103 or email the scanned document to us via our contact us form. Please note that your contact will not have the rights to make any energy account related decisions that will financially impact you.

Is there a cooling off period when I sign up?

If you enter into a contract with Simply Energy, you''ll have a 10 business day cooling off period to reconsider your energy contract. If you have any questions about your transfer to Simply Energy you can call us on 13 88 08 and our team will be more than happy to assist you.
If you do decide to cancel during this cooling off period, or before the account is transferred (which can take up to 4 months), you will continue to have your energy provided by your previous retailer and Simply Energy will withdraw the transfer application.

What do I need to do if I have been incorrectly transferred?

If you believe you've been incorrectly transferred to us, or to another retailer, please contact our Customer Care team on 13 88 08. Simply Energy can investigate the reason for any transfer error and help you to correctly transfer to your desired retailer.