Who has authority to enter into a contract?
If you are the current account holder for your energy, or the
partner (married/de facto) of a current account holder, you are
authorised to enter into a contract for the supply of energy.
Alternatively, you are authorised to enter into a contract for the
supply of energy if you hold a valid Power of Attorney to act on behalf
of a current account holder. The primary account holder will be the
person who agrees to the contract.
Please note that the son or daughter of the current account
holder is not authorised to enter into an agreement, unless he/she has
valid Power of Attorney.
As an account holder, you can authorise another person on your
account as a contact. An account contact may enquire about details of an
account however they are not authorised to make any changes to the
account that will impact the account holder financially, such as
changing rates, or moving home.
Can I transfer the ownership of my contract?
Transfer of ownership of your account can organised over the phone, but only under special circumstances. To find out more, simply call our Customer Care team on 13 88 08 (8:30am-6:30pm AEST Monday to Friday)
Can I add a signatory to my contract?
If you are a residential customer
and wish to give another person the equal right to manage your energy
account and the equal financial responsibility for your account, you can
add a second signatory. To apply, just call Simply Energy on 13 88 08
(8:30am-6:30pm AEST Monday to Friday) with your second signatory
present; or, send your request in writing with both yours and your
second signatory''s signatures affixed to Simply Energy. You may send
your request in writing to: P.O. Box 210, Balwyn VIC 3103 or email the
scanned document to email@example.com
If you are a business customer, your request to add a second signatory
to your company account must be sent in writing, on your company
letterhead, and must state that your business authorises a new signatory
to manage such account on behalf of your company. The current
authorised signatory should also provide authority to the new signatory
by signing the letter. In the absence of an authorised person (as listed
with Simply Energy), we can accept a letter signed by the CEO, owner or
the business, Financial Controller, Managing Director or anyone who has
authority to sign cheques on behalf of the company. This letter must
also authorise any new contact to have full access to the company''s
account details. You may send your request in writing to: P O Box 210,
Balwyn VIC 3103 or email the scanned document to firstname.lastname@example.org
Can I add an extra contact to my account?
If you wish to give someone the
right to access your Simply Energy account information, you can add a
secondary contact to your account by calling Simply Energy on 13 88 08
(8:30am-6:30pm AEST Monday to Friday), or by sending us a written
request to add a contact. You may send your request in writing to: P O
Box 210, Balwyn VIC 3103 or email the scanned document to email@example.com.
Please note that your contact will not have the rights to make any
energy account related decisions that will financially impact you.
Is there a cooling off period when I sign up?
If you enter into a contract with Simply Energy, you''ll have a
10 business day cooling off period to reconsider your energy contract.
If you have any questions about your transfer to Simply Energy you can
call us on 13 88 08 and our team will be more than happy to assist
If you do decide to cancel during this cooling off period, or
before the account is transferred (which can take up to 4 months), you
will continue to have your energy provided by your previous retailer and
Simply Energy will withdraw the transfer application.
What do I need to do if I have been incorrectly transferred?
If you believe you've been
incorrectly transferred to us, or to another retailer, please contact
our Customer Care team on 13 88 08. Simply Energy can investigate the
reason for any transfer error and help you to correctly transfer to your