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Simply talk to us in the way that suits you.

Whether you prefer to chat online, talk by phone or send us a message, the power to choose how you contact us is at your fingertips.


Contact us about getting help with your energy account.

Chat with a team member

Online chat allows you to chat to a real person and get a response within minutes. You’ll be chatting with our award-winning call centre staff, so you’ll get fast, expert help with your enquiry.

Our live chat is available Mon-Fri 8am-8pm AEST. However, if you’re an early bird or a night owl, our team will respond to your chat enquiry as soon as they’re back online.


Energy management at your fingertips

MyAccount, our online portal and app, makes managing your energy easy. Simply log in or register in the portal, or download the app to update details, track usage, view and pay bills, set up direct debit or send us a message – whenever it suits you.

Secure online payments

Did you know you can make instant secure payments online?

Pay your bill by Post Billpay, credit card, PayPal or set up direct debit.

Send us a form

Tell us what you need by filling out our short and simple online form. Any attachments, including photos, can be submitted via this form. We will find respond to your email within 2 business days.


Service team: 13 88 08

Mon-Fri, 8am-7pm (AEST)


Service team:13 88 08

Mon-Fri, 8am-7pm (AEST)

Commercial and industrial

Service team: 1300 139 352

Mon-Fri, 9am-5pm (AEST)

International contact numbers

+61 3 8843 0637
8:00am to 7:00pm (AEST), Monday to Friday

Interpreter service

1300 408 265
8:00am to 7:00pm (AEST), Monday to Friday


13 88 58