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Service
Whether you prefer to chat online, talk by phone or send us a message, the power to choose how you contact us is at your fingertips.
Send us a message
Tell us what you need by filling out our short and simple online form. Any attachments, including photos, can be submitted via this form. We will find respond to your email within 2 business days.
Energy management at your fingertips
MyAccount, our online portal and app, makes managing your energy easy. Simply log in or register in the portal, or download the app to update details, track usage, view and pay bills, set up direct debit or send us a message – whenever it suits you.
Chat with a team member
Online chat allows you to chat to a real person and get a response within minutes. You’ll be chatting with our award-winning call centre staff, so you’ll get fast, expert help with your enquiry.
Our live chat is available Mon-Fri 8am-8pm AEST.
Residential
Service team: 13 88 08
Mon-Fri, 8am-7pm (AEST)
Business
Service team:13 88 08
Mon-Fri, 8am-7pm (AEST)
International contact numbers
+61 3 9492 4315
8:00am to 7:00pm (AEST), Monday to Friday
Interpreter service
1300 408 265
8:00am to 7:00pm (AEST), Monday to Friday
Fax
13 88 58
Secure online payments
Did you know you can make instant secure payments online?
Pay your bill by Post Billpay, credit card, PayPal or set up direct debit.
Simply Energy is becoming ENGIE
The same great value you trust from Simply Energy with the benefits of being a global energy leader.
Learn more