Contact us about getting help with your energy account.
Chat with a team member
Online chat allows you to chat to a real person and get a response within minutes. You’ll be chatting with our award-winning call centre staff, so you’ll get fast, expert help with your enquiry.
Our live chat is available Mon-Fri 8am-8pm AEST. However, if you’re an early bird or a night owl, our team will respond to your chat enquiry as soon as they’re back online.
Energy management at your fingertips
MyAccount, our online portal and app, makes managing your energy easy. Simply log in or register in the portal, or download the app to update details, track usage, view and pay bills, set up direct debit or send us a message – whenever it suits you.
Secure online payments
Did you know you can make instant secure payments online?
Pay your bill by Post Billpay, credit card, PayPal or set up direct debit.
Send us a form
Tell us what you need by filling out our short and simple online form. Any attachments, including photos, can be submitted via this form. We will find respond to your email within 2 business days.