Organising the movers, boxing everything up, labelling it all, trying not to lose or break anything along the way – moving house is stressful.

And once you’re in your new place, the last thing you want to do is ruin all that excitement by having to stress about getting the power or gas on – you’ve got new wallpaper to pick out.

Whether you’re taking us with you on your move or you’re a new customer (welcome aboard), we’ve made moving home simple, and you’ll feel right at home the moment you step through the door.

With that in mind, here’s some ways that we make moving a lot simpler for you. It starts with these three easy steps:

1. Fill out an easy online form that tells us about your new home and address and the date you plan to move in.
2. Select the Simply Energy plan that best suits your new place.
3. That’s it! Simply relax and our moving team will be here to answer any questions.
4. Prefer to speak to someone? Call our moving hotline on 1800 075 952

Moving Home Energy Guarantee

We’re committing to an ‘Energy on’ guarantee within 3 business days. If we’re unable to meet our promise, we’ll gift you a $500 bill credit.* For example, if you sign up by 1pm on a Monday, we’ll guarantee that you’re connected by Thursday.

Just complete and submit the form before 1pm on any weekday (exc. public holidays), as this will help us ensure you have your electricity and gas switched on by the confirmed date (within 3 business days).

*Conditions do apply. Visit our website to find out more. 

Do I need to prepare anything?

To help us move your electricity over to your new property, please remember to switch off the main switch in your fuse box or switchboard. Turn it back on after the scheduled time, and you’ll be ready to go.

Should any issues occur, please get in contact with us on 13 88 08 Monday – Friday, 8am – 7pm (AEST).

We may need to read your gas and electricity meter, so we ask for clear and safe access to this. If this isn’t possible, please let us know.

For safety reasons, please also let us know if there is any gas or electrical maintenance work being done at your new property.

I’m a life support customer. Can I manage my move online?

We take your safety and wellbeing seriously, so we’d prefer to chat to you about this personally. Please call us on 13 88 08 (Monday – Friday 7am – 8pm AEST) so we can manage your move properly and with great care.