VPP Terms and Conditions

These Virtual Power Plant Terms and Conditions apply in addition to the obligations set out in the Contract Terms and Conditions, during the fixed benefit period.

You agree to make the electricity in your battery facility available to us.

Virtual Power Plant Access Credit

We agree to pay you a VPP Access Credit, calculated on a daily basis at $7 (excluding GST) per day, to a maximum of $5,100 (excluding GST) over the fixed benefit period provided that:

  • our communication with your energy storage system is reliable and continuous;
  • you are continuing to comply with the Eligibility Criteria; and
  • this contract has not ended.

The payment of the VPP Access Credit will not commence until:

  • the fixed benefit period has started;
  • you have met all of the Eligibility Criteria;
  • you have provided the following information to us by email (at the email address we nominate):
    • documents that show that you have purchased and installed an eligible solar PV system (showing the size of the inverter) and an eligible energy storage system (showing the necessary criteria are met);
    • a copy of the Certificate of Compliance for your energy storage system; and
    • any information about the energy storage system reasonably required by us (including the serial numbers or other identification numbers);
  • we have commenced reliable and continuous communication with your energy storage system.

After the payment of the VPP Access Credit commences it will be provided to you as follows:

  1. it will be credited to your account monthly; and
  2. it will be shown as a credit amount on each bill (provided the amount is not zero).

If the total credit balance of your account is greater than $50 (excluding GST) at the end of each quarter, then when we process your next bill we will transfer that balance to your bank account (being the same account you have given us in the Direct Debit Payment Agreement).

At our discretion, and upon prior notice to you, we may stop paying the VPP Access Credit if a reliable and continuous communications connection to your energy storage system is lost for 10 business days or longer. We will not recommence paying the VPP Access Credit to you until communications is re-established.

Participation in the Virtual Power Plant

Management and control

You agree:

  • to us monitoring, controlling and managing your energy storage system in accordance with this contract;
  • we may, from time to time, at our discretion:
    • draw electricity to your battery facility from your solar PV system, the national electricity grid or the distribution network;
    • store electricity in your battery facility;
    • discharge electricity from your battery facility, whether to your premises, to a supply point in the distribution network, or to the national electricity grid; or
    • set the operating mode of the battery facility;
  • that we may engage third party providers to do any of the activities described in this contract on our behalf (including without limitation, to operate, or assist to operate, the Virtual Power Plant).

You agree, if the manufacturer of your battery facility has restrictions on how the battery facility may be operated as part of a Virtual Power Plant, we will operate your battery facility in accordance to those restrictions provided that you or the manufacturer has drawn that to our attention.

You agree, that if we draw electricity to your battery facility from the national electricity grid or your distributor’s distribution network that electricity will form part of your electricity usage for the purposes of the calculation of your charges. We agree that the total of these draws of electricity during each year of your fixed benefit period will not exceed 400 kWh.

Your Obligations

You must not permit anyone other than us to control your energy storage system.

During the fixed benefit period, you must:

  • ensure that your energy storage system is properly functioning and connected to the internet connection at all times;
  • not interfere with or override in any way the activities described in this contract (including, without limitation, by using any third party software applications and tools to modify or alter any settings or features, or to select the operating mode, in connection with your energy storage system);
  • if we provide you with an instruction to ensure that your operation of the battery facility is in compliance with this contract, including to select the operating mode, promptly comply with our instruction; and
  • otherwise continue to meet the Eligibility Criteria.

If your eligible energy storage system is a sonnenBatterie, you agree:

  • to us installing, at our cost, a VPP enablement device, in your premises;
  • that we will retain ownership of the VPP enablement device and that it does not form part of your energy storage system; and
  • upon us giving you reasonable written notice, to allow us access to your premises, at our cost, to inspect, adjust, exchange or remove the VPP enablement device at any time.

If any material is developed or created under this contract or in the course of providing the energy management solutions to you, we will own all rights, including any intellectual property, in that material. You agree to assign your rights in such materials to us on their creation.

Maintenance

You agree to:

  • regularly monitor the energy storage system to ensure that it is operating and storing solar power;
  • take all reasonable steps, at your cost, to ensure that the energy storage system is in good working order at all times and able to reliably and continuously communicate with us;
  • maintain the energy storage system in a safe condition and in accordance with the requirements of the relevant manufacturer, the Clean Energy Council and the distribution network;
  • ensure that any work on the energy storage system and equipment (to the extent required by law), and any associated work at your premises, is done by appropriately qualified electricians; and
  • keep all vegetation, structures and vehicles at your premises clear of the energy storage system.

Specific Notice

You must give us 20 business days’ notice if:

  • you will cease to meet any of the Eligibility Criteria (for example, if you will move premises); or
  • there will or is likely to be a change to the generating capacity of your battery facility, solar PV system or any other associated equipment (for example, if you need to repair, remove or modify any component of the energy storage system).

Data

You agree to make available to us or consent to us obtaining, information relating to the amount of electricity stored in your battery facility and any other information necessary for us to evaluate or perform the services described in this contract.

You acknowledge that the energy management solutions may capture data that will be owned by, and transmitted to, us.

You agree:

  • to this ownership and transmission; and
  • that we may use and share this data however we see fit, including for the purposes of disclosing it to any third party associated with the provision of energy management solutions (including our related bodies corporate and any personnel of us and our related bodies corporate, your distributor and government agencies),

and that your agreement will continue to apply to any data received before or after the fixed benefit period.

You acknowledge that government agencies may make data available to the public in connection with any agreements or funding arrangements between us and that government agency, and we have no liability for that publication.

Where we exchange data and personal information about you with third party providers you agree that in the event of a privacy breach by an overseas recipient, we will not be accountable for that recipient under Australia’s Privacy Act and you may not be able to seek redress under the Privacy Act.

Important Information 

Feed-in Tariff

The initial voluntary feed-in tariff is 15 cents/kWh. We will purchase your feed-in electricity at the voluntary feed-in tariff in accordance with the terms of the feed-in electricity arrangement.

Eligibility Criteria

This offer is only available if you, at all times during the fixed benefit period:

  • are a South Australian residential customer who meets our creditworthiness and other eligibility criteria;
  • have a fully functioning and performing solar PV system (with a minimum 3kW inverter size) installed at your residential premises;
  • have an energy storage system on our list of eligible energy storage systems (as at the date you entered into this contract), installed at your premises by an installer on our list of specified installers (as at the date you entered into this contract). Your energy storage system must have been purchased after 15 January 2019;
  • if you do not have an eligible solar PV system and an eligible energy storage system installed at your premises before the commencement of the fixed benefit period, you have agreed to have those systems installed as soon as reasonably practicable;
  • have agreed to receive bills and other communications via email;
  • have agreed to set up a direct payment arrangement with us from a bank account (not a credit card) and agree to our Direct Debit Payment Agreement for the payment of any charges;
  • have a remotely read interval meter (smart meter) installed at your premises (and, where you do not have a smart meter installed at your premises before the commencement of the fixed benefit period, you have agreed to have a smart meter installed at your premises because a smart meter is required to enable the provision of energy management solutions to you);
  • have an available, continuous and reliable internet connection at your premises to which your energy storage system will be connected (and you do not have a Satellite NBN nor a 3G/4G internet connection);
  • own and live in your premises.

This contract will end if you move out of your premises, or if we or you otherwise end this contract as set out in this document.

Contract Term

This contract starts from the date you accept our offer. It is a fixed term retail contract with a 3 year fixed benefit period. The fixed benefit period starts on the day that:

  • if you are transferring to us from another retailer, the transfer has been processed. We may not be able to start selling you energy under this contract for up to 4 months depending on your last meter read; or
  • if you are an existing customer, after your cooling-off period has expired.

We will notify you when this start date has occurred.

Rates

  • We may change your rates and charges if the information we used to set your rates is incorrect or your distributor changes your network tariff;
  • We may change your rates and charges or apply a new charge to reflect actual or expected changes to environment costs, market costs, metering costs, network costs, costs arising from changes in the law and other costs we incur in connection with the purchase or sale of electricity;
  • We may also change your rates or charges or apply a new charge for any other reason;
  • If we change your rates or charges or apply a new charge, we’ll notify you as soon as practicable, but we may notify you by letter or a message on your next bill after the change (unless a longer period of notice is required under the law).

Your Obligations

In addition to the obligations set out in the Contract Terms and Conditions and the Virtual Power Plant (VPP) Terms and Conditions, during the fixed benefit period, you will need to:

  • set up a direct payment arrangement with us and agree to our Direct Debit Payment Agreement for the payment of the charges from a bank account;
  • agree to receive bills and all other communications via email;
  • make sure that your email and direct debit details we hold remain current and valid; and
  • otherwise continue to meet the Eligibility Criteria.

Other Charges

During the fixed benefit period, you may also be required to pay the following additional charges:

  • the reasonable costs incurred by us for any unscheduled meter reads requested by you;
  • a fee of $1.65 (including GST) for each bill sent by post; and
  • if you pay with a credit card, a processing fee of 0.6% (including GST) of the total amount paid.

Exit Fee

No exit fee applies under this contract.

Billing Period

If the smart meter data we receive from your distributor meets certain criteria, we will bill you once a month. In any case, we will always bill you at least every three months.

Energy Concessions

If you hold a Veterans’ Affairs Gold Card, Pensioner Concession Card or Health Care Card, you may be entitled to a rebate on your electricity bill. From time to time we may need to confirm your eligibility with Centrelink, Department of Veterans’ Affairs or Territory. To enable us to confirm your eligibility, please visit our website to complete an online concession form or contact our customer service on 13 88 08.

Contract Information

Your contract includes this Contract Confirmation and the Contract Terms and Conditions. If there are any inconsistencies between this Contract Confirmation and the Contract Terms and Conditions, then this Contract Confirmation will override the Contract Terms and Conditions to the extent of that inconsistency.

How you can end this contract

You can end this contract by giving us 20 business days’ notice in accordance with the Contract Terms and Conditions.

How we can end this contract early

We may end this contract if:

  • you no longer are a small customer;
  • you provided false or inaccurate information about your energy usage, your solar PV system, or your energy storage system before entering into this contract;
  • you use energy supplied under this contract for any purposes that are (or that we might reasonably consider to be) illegal, fraudulent or contrary to applicable law or regulatory or administrative document;
  • you cancel your direct debit arrangements;
  • at any time during the fixed benefit period, amounts on one or more bills that total $300 or more have not been paid by the payment date and remain outstanding (we will give you notice before we do this);
  • you move out of your premises (if you are moving out of your premises, you’ll need to give us at least 20 business days’ notice);
  • you otherwise no longer meet any or all of the Eligibility Criteria.

You must tell us if you no longer are a small customer, or if you otherwise no longer meet any or all of the Eligibility Criteria. In that case, we may offer you a new agreement with us.

We can also end this contract in the limited circumstances described in the Contract Terms and Conditions.

What happens when your contract ends early

If your contract ends before the end of the fixed benefit period and we are still your retailer, we will still supply you with energy on our standard retail contract, unless you have taken up another offer from us.

What happens at the end of the fixed benefit period

We will send you a notice, no earlier than 40 business days and no later than 20 business days before the end of the fixed benefit period, letting you know what your options are. In that notice, we may offer you an extension of this contract or a replacement contract. If you have not already accepted another offer from us when your contract expires, then:

  • we will supply you with energy on our standard retail contract;
  • your rates and charges will become the same as our standing offer prices; and
  • from then on, your rates and charges will change to match
    our standing offer prices.