You could receive a bill credit up to $110 this summer!
During summer, the Australian energy grid can experience overwhelming demand which can lead to network reliability and energy supply constraints. To avoid these issues, we’re rewarding customers that reduce their electricity and meet our reduction targets during these peak demand events. We’ll SMS invited eligible Simply Energy customers 2-hours prior to an event so you can prepare to reduce your electricity consumption. There will be multiple events this summer, so more chances to earn!
How does the Reduce & Reward Program work?
Eligible invited Simply Energy customers will receive an SMS 2-hours prior to a peak demand event so you can prepare to reduce your electricity consumption. You must reply ‘YES’ to the notification within an hour of receiving it to participate in the event.
We’ll also send you an SMS once the peak demand event has started, so you can start to reduce your electricity consumption.
Soon after the event, we’ll send you an email letting you know your consumption, and whether you’ve successfully earned a bill credit.
If you miss an event that’s okay, we will run several throughout the summer.
Collectively reducing demand on the electricity grid may help prevent power outages.
What is a peak demand event?
During summer, the electricity grid can come under strain when air conditioners and other devices are running during warmer times of the day, this is what’s known as a ‘peak demand event’. this can lead to power outages in the community.
As part of the Reduce & Reward program, when there is a peak demand event, we’re rewarding customers for reducing their electricity consumption during these events. A peak demand events can last up to 4 hours, and we’ll notify 2-hours prior to an event so you can prepare.
How much can I earn per event?
- Gold Super Saver Top 2% of savers - $100 bill credit
- Silver Saver 30% or more below your baseline - $10 bill credit
All credits are inclusive of GST. If you are eligible for a credit, it will be applied on your next electricity bill. If your bill falls on the week of an event, it will be applied on your next bill.
Think you can be a Gold Super Saver?
Gold Super Savers can receive a bonus $100 bill credit for being in the top 2% of savers each event. The more electricity you reduce during an event, the more you could earn! keep an eye on your Tracker email to see if you are a Gold Super Saver.
How is my baseline calculated?
Non-Solar: Your baseline is calculated by taking your average usage over your previous 10 days at the same time as the event.
Solar: Your baseline is calculated by taking you average usage across the 5 biggest days of the last 10 days at the same time as the event. Your baseline could potentially be negative if you are exporting more than you are importing during this historical 10 day window.
Important to note:
The Reduce & Reward program is for invited Simply Energy customers in SA & NSW. If you are in another state, or if there is any
reason why turning off certain appliances would be harmful to you or anyone at your home or business, you are unable to join the
For more information view our Terms and Conditions
Frequently asked questions
What is our Reduce & Reward program?
Our Reduce & Reward program is a simple way to reward yourself with a bill credit by voluntarily reducing your energy consumption and meeting your reduction target when demand on the electricity grid is high.
What do I need to do?
During a peak demand event you must meet your electricity reduction target. We’ll SMS you 2-hours prior to an event so you can prepare to reduce your consumption.
Do I have to participate?
No, you don’t have to participate in an event. But, you must reply YES to the event notification to participate in the event.
How is my expected energy consumption calculated?
Your expected energy consumption is calculated by taking your average usage over the previous 10 days at the same time as the event .
I have solar, how is my baseline calculated?
Your baseline is calculated by taking you average usage across the 5 biggest days of the last 10 days at the same time as the event. Your baseline could potentially be negative if you are exporting more than you are importing during this historical 10 day window.
What is the eligibility criteria to receive the $100 credit per event?
To receive the $100 credit, you must be in the top 2% of kWh reducers below your baseline, compared to all invited customers who have opted into the event.
What if I am not home when an event is on?
That’s okay, you don’t have to participate.
When will my bill credit be applied?
If you successfully meet your energy reduction target your bill credit will be applied to your next bill. We won’t be able to apply the credit if your bill arrives in the same week as an event. In this case we will apply your credit to the following bill.
How long is an event?
Up to four hours.
Who can join this program?
Solar and non-solar residential Simply Energy electricity customer in SA & NSW who have received the welcome email addressed to them.
Why should I get involved?
You’ll be helping to reduce the demand on the grid during periods of high demand. You will also receive bill credits if you meet your electricity reduction target during a peak demand event.
Can solar customers participate?
Yes you can.
What time of the days are the events likely to happen?
10am - 10pm Monday to Sunday.
If I move house, can I still participate?
Unfortunately we need 10 days of historical energy data to calculate your baseline, so you will no longer be able to participate.
Do I need to install anything to participate?
No, there is nothing additional you need to purchase or install.