GM's Message

Thanks for taking the time to read our business news update. Since our last Watts News, Simply Energy’s B2B Sales has started its journey on transforming itself towards becoming: your trusted energy partner providing simple, affordable solutions to enable you to feel more in control of your energy. In this respect, we have completed Net Promoter Score rating, to assist us in focusing on improving areas that you as our key customers have provided comment on. We are continuing our focus on this part of our business, by gathering feedback of the brokers and consultants that we work with in forming energy offers to customers.

We are now firmly on track with our new products which will provide you with smart ways to improve your energy efficiency and reduce cost. This includes using your actual data to audit your energy usage and propose energy savings (virtual energy audits), solar solutions for business and other initiatives. Mr Deke Faile, Business Development Manager, is specifically responsible for managing our new product suite with my oversight. During the first quarter of calendar year 2018, we will be embarking on a road show to introduce you to our portfolio of products and to receive your market feedback too.

Power of Choice comes into effect this December, and as part of this, Simply Energy is upgrading its billing system. The upgrade includes a new customer energy portal, which will be available mid-December. The energy portal will allow you to easily review bills, consumption patterns and download some key information. We will be writing to you separately on how to access this.

Energy and its cost are very topical, our team of account managers are happy work with you on your needs.