Thanks for taking the time to read our business news update. Since our last Watts News, Simply Energy’s B2B Sales has started its journey on transforming itself towards becoming: your trusted energy partner providing simple, affordable solutions to enable you to feel more in control of your energy. In this respect, we have completed Net Promoter Score rating, to assist us in focusing on improving areas that you as our key customers have provided comment on. We are continuing our focus on this part of our business, by gathering feedback of the brokers and consultants that we work with in forming energy offers to customers.
We are now firmly on track with our new products which will provide you with smart ways to improve your energy efficiency and reduce cost. This includes using your actual data to audit your energy usage and propose energy savings (virtual energy audits), solar solutions for business and other initiatives. Mr Deke Faile, Business Development Manager, is specifically responsible for managing our new product suite with my oversight. During the first quarter of calendar year 2018, we will be embarking on a road show to introduce you to our portfolio of products and to receive your market feedback too.
Power of Choice comes into effect this December, and as part of this, Simply Energy is upgrading its billing system. The upgrade includes a new customer energy portal, which will be available mid-December. The energy portal will allow you to easily review bills, consumption patterns and download some key information. We will be writing to you separately on how to access this.
Energy and its cost are very topical, our team of account managers are happy work with you on your needs.
Substantial reforms are under way to the National Electricity Market (NEM), taking effect from 1st December 2017, following recommendations by the Australian Energy Market Commission’s Power of Choice review: www.aemc.gov.au.
The reforms provide opportunities for consumers to make informed choices about the way they use electricity based on the benefits that some services provide. A significant wave of change is taking effect from 1 December, 2017 and as such, a new market participant, “Metering Coordinator” (MC), has been introduced to enable innovative products to be offered to consumers. No immediate action is required from you, however for consumers to take advantage of the changes, you have the “power of choice” by nominating your own MC ”, especially if you have a direct metering agreement. . If you do not have a preferred MC to be nominated, we will appoint one for you as a part of our obligation. We will be sending you further details about any potential impacts and actions required.
www.aemc.gov.au At Simply Energy, our systems are being re-accredited by AEMO so we can continue to provide our services and enable you to take advantage of the reforms efficiently and effectively.
Australia’s National Electricity Market is dynamic, fully merchant and fast changing – 2017 has seen extremes in volatility due to a number of factors coinciding within similar timeframes.
Simply Energy is pleased to confirm that it is able to bring one of ENGIE’s digital data analytic solutions, specific to business energy users to Australia: ECOVA’s virtual energy assessments.
Simply Energy will leverage ECOVA’s deep expertise and innovative technology in building analytics to drive energy savings and engagement for commercial and industrial customers, both through utilities and directly. ECOVA analyses meter data and available building information to rapidly create building energy models that accurately identify energy efficiency and demand savings opportunities at an unmatched speed and scale.
The solution is non-invasive and provides customers with a smart way of considering options for reducing energy consumption and making cost savings. In an Australian first, Simply Energy will match the recommended energy savings from the virtual energy assessments with real product solutions for customers to purchase.
Please contact your account manager if you are interested in understanding more about Simply Energy’s Virtual Energy Assessments.
Simply Energy is upgrading its billing engine to meet Power of Choice obligations and to make it easy for our customers to understand their energy usage.
Simply Energy is upgrading and transitioning its billing engine to BRAVO RBILL, a BRAVE Energy Systems technologies platform, as part of its obligations under Power of Choice and to provide an easier means for customers to access and understand their energy usage and costs.
The project has been a significant undertaking for both Simply Energy and BRAVE, with a combined project team being formed to ensure compliance with Power of Choice, high quality customer outcomes and seamless implementation of BRAVO RBILL.
The new BRAVO RBILL platform will include a new customer friendly energy portal, which will replace Simply Energy’s current Servo portal. Simply Energy’s Customer Care team will provide details to our customers on how to access and use the Energy Portal, to access bills, consumption data and other items. The Energy Portal will be available during December.
Throughout 2018, BRAVE will also deliver to Simply Energy a series of enhancements to BRAVO RBILL, which will further improve access to information and make it easier for customers to understand how they are using energy.
Figure 1: BRAVO RBILL Energy Portal example.