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Moving home?

Organise your move in minutes and stress less with our Moving Home Guarantee, so that you feel right at home the moment you step through the door.

As simple as 1, 2, 3

  1. Begin by sharing with us the details of your current and new home. To get you moving faster, just make sure you have your customer number handy. 
  2. Select the plan that best suits you.

  3. Sit back and relax, we'll take care of the rest! But if you have any questions, you can visit our Help Centre.

Rest easy with our Moving Home Energy Guarantee

You can rely on us to have your electricity and/or gas on within 3 business days. If we’re unable to get either or both of your electricity or gas supply on by this date, we’ll provide you a $500 credit on your first bill.

View the full terms and conditions here.

Moving made easy

  1. Compare our plans and choose the one that works best for you and your new home. 
  2. Let us know your new address and when you'll be moving in.
  3. Sit back and relax, we'll take care of the rest! But if you have any questions, you can visit our Help Centre.

Rest easy with our Moving Home Energy Guarantee

You can rely on us to have your electricity and/or gas on within 3 business days. If we’re unable to get either or both of your electricity or gas supply on by this date, we’ll provide you a $500 credit on your first bill.

View the full terms and conditions here.

Frequently asked questions

How do I prepare for my move?

So we can switch your electricity in your new property, please remember to switch your electricity meter off when you move in. Turn the meter back on after the scheduled time, and that’s it. Your electricity should now be on.

We may need to read your meter, so we ask for clear and safe access. For safety reasons, please let us know if there are any works being done at your new property.

What is the Moving Home Energy Guarantee?

Whether you are a new or existing customer of Simply Energy, we make transferring energy to your new home easy. If you arranged your move online before 1pm Monday to Friday (excluding public holidays), provided clear and safe access to the meter (including no electrical/gas works going on at the property), you can rely on us to have your electricity and/or gas on by the confirmed date (not less than 3 business days).

If we’re unable to get either (or both) your electricity or gas on by this date, we’ll provide you a $500 credit on your first bill. This is the Moving Home Energy Guarantee. Credits include GST and are not transferable or redeemable for cash. This offer may be changed or withdrawn at any time.

Are there any moving fees?

In some cases, distributors may charge a moving fee or special fee. If this happens, we will add it to you Simply Energy bill. You can find out more about our fees, here in the Terms and Conditions outlined below or on your moving form

I’m a life support customer. Can I manage my move online?

Unfortunately, no. We take your safety and wellbeing seriously, so we’d prefer to chat to you. Please call us on 13 88 08, so your move is managed properly and with great care.

Terms and conditions

General T&Cs when you’re moving with Simply Energy:

  1. You must select a new energy offer as we cannot transfer an existing plan to your new property.
  2. If you have a life support machine, please call us on 13 88 08 to arrange your move so we can talk through the process in more detail.
  3. There may be a disconnection or connection fee from your distributor. If there is, this fee will be shown on your first bill for the new property and you’ll also be able to see the fee when filling out the online form.
  4. You must fill out the Simply Energy Movers form by 1pm Monday to Friday (excluding public holidays) for connection of your electricity and/or gas in 2 business days. If you’re moving within 2 business days, please call us on 13 88 08.

Moving Home Energy Guarantee

Whether you are a new or existing customer of Simply Energy, we make transferring energy to your new home easy. If you arranged your move online before 1pm Monday to Friday (excluding public holidays), provided clear and safe access to the meter (including no electrical/gas works going on at the property), you can rely on us to have your electricity and/or gas on by the confirmed date (not less than 3 business days). If we’re unable to get either (or both) your electricity or gas on by this date, we’ll provide you a $500 credit on your first bill. This is the Moving Home Energy Guarantee. Credits include GST and are not transferable or redeemable for cash. This offer may be changed or withdrawn at any time.

Moving Home Energy Guarantee T&Cs

  1. This offer applies to online moves.
  2. You must contact us and let us know of a failed connection of either gas or electricity or both.
  3. We’ll confirm whether you’re eligible for the $500 credit. The approved $500 credit will be applied on your first bill, either electricity or gas, depending on the fuel that wasn’t connected by the confirmed date. If both electricity and gas were not connected by the confirmed date, the $500 credit will be applied only to your electricity account.
  4. The $500 credit can only be applied once per customer, per move.
  5. Offer excludes moving into a new estate or a premise that hasn’t had electricity or gas connected for 12 months or more.
  6. You will not be eligible for the $500 credit if we are unable to connect the electricity and/or gas due to safety reasons or because there is no clear access.
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