Payment plans

We understand at times you may have difficulties paying your energy bills. We encourage you to please contact us and we can help you work out a plan to pay the bills.

Direct Debit

To set up automatic direct debit payments, simply click here and complete and return this form to

Payment Cards

Simply Energy can provide payment cards for your Electricity and Gas accounts. Please call us on 13 88 08 or email us at so that we can arrange to have a payment card sent to you.

Fixed Instalment Plan

Should you have an overdue balance and wish to discuss an ongoing payment arrangement, please call our Customer Care team on 13 88 08 (8:00am - 7:00pm AEST Monday to Friday).