Moving connections and disconnections

What if I move house?

Whether you are a new or existing customer of Simply Energy, we make transferring energy to your new home easy. To ensure you have your electricity and gas connected at your new property on the day you move in, please call Simply Energy on 13 88 08 (8:30am-7:00pm AEST Monday to Friday) at least 3 business days prior to moving in.

What is a connection fee?

When you move to a particular premise, you will need to arrange electricity and/or gas to be supplied.

Regardless of whether you contact a retailer or a distributor, your request is executed by the appropriate distributor. The distributor charges a nominal fee for this connection; this is then forwarded onto you as a separate line item on your first Simply Energy bill.

Can I take my contract with me when I move home?

  • Customers can start afresh with a new market contract simply by accepting any of the offers available.
  • If you are moving interstate, the contract is no longer portable and you have to re-enter into a new contract for the new premises in your new state (provided Simply Energy are able to supply you with energy in your new state of residence).
  • If you move to a property where we can''t supply to, you won''t be charged a termination fee (where a termination fee is applicable). However, if Simply Energy can supply energy at your next property, any applicable termination fee will be waived provided you enter into a new contract for the new property within 3 months.

What do I need to do when I move house?

Simply Energy can help get your energy connected whenever you move house. It only takes a few minutes to arrange connection for your new home, and disconnection for your old residence. Simply call our relocation team on 13 88 08 (8:30am-7:00pm AEST Monday to Friday), or fill in the