Metering installation timeframes

New rules mean we’ll work with you to install or upgrade your Smart Meter by an agreed date that suits you.

From 1st February 2019, Simply Energy will be required to install a new smart meter at your property within a specific timeframe, unless otherwise agreed by you.

It is important to remember that the installation of your smart meter will depend on you meeting the pre-conditions as outlined below:

General Preconditions:

  1. You have entered into an agreement with Simply Energy for the meter to be installed.
  2. The proposed site for the meter is safe, accessible and ready for the meter to be installed.
  3. Your electricity distributor has connected your property to the grid (new connections only).

Additional Preconditions (If connection work is required):

  1. You have met the conditions required to comply with your connection contract with your electricity distributor.
  2. Your electricity distributor has completed any alterations required to the electricity supply at your property.

Should we be unable to agree on a date with you, the following installation time frames will apply:

New Connections

If you’ve requested a new electricity connection and have met the preconditions, we’ll install your meter within 6 business days, once the property is connected to the grid, unless otherwise agreed with you.

Upgrading to a Smart Meter - simple exchange

If you’ve requested an upgrade and the preconditions have been met, we’ll upgrade your meter within 15 business days of your request, unless otherwise agreed with you.

Upgrading to a Smart Meter - with connection work required

If you’ve requested an upgrade and your electricity distributor needs to make alterations to your electricity supply and the preconditions have been met, we’ll upgrade your meter within 15 business days of your request, unless otherwise agreed with you.

This only applies for South Australian, Queensland and New South Wales customers.

Whether you are a new or existing customer of Simply Energy, we make installing your new smart meter easy. If you have any questions about these timeframes or preconditions, please call Simply Energy on 13 88 08 (8:30am-7:00pm AEST Monday to Friday).