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Emergencies, power outages and faults

If there is an immediate risk to life or property, call 000 now.

Power outages and faults

If your power has gone out, or there’s an electrical or natural gas fault or failure, you’ll need to contact your local electricity or gas distributor.

Your distributor is responsible for the supply of energy to your property, including the poles and wires, gas pipes and connections.

Your electricity or gas distributor details will depend on your area. You can find the 24-hour assistance number for your distributor at the top of your Simply Energy bill.

Don’t have your bill handy? The 24-hour emergency contact numbers for all electricity and gas distributors are listed below. Simply click on your state of residence to find your distributor details.

Electricity outages and emergencies

New South Wales

DistributorContact number Website 
 Ausgrid131 388 www.ausgrid.com.au
Endeavour Energy 131 003 www.endeavourenergy.com.au
 Essential Energy132 080 www.essentialenergy.com.au

Victoria

DistributorContact number Website 
 AusNet Services131 799 www.ausnetservices.com.au
 Citipower131 280 www.citipower.com.au
 Jemena131 626 www.jemena.com.au
 Powercor132 412 www.powercor.com.au
 United Energy132 099 www.unitedenergy.com.au

South Australia

DistributorContact number Website 
 SA Power Networks131 366 www.sapowernetworks.com.au

Queensland

DistributorContact number Website 
 Energex - loss of supply (eg power outages/cold water, flickering/dim lights, one phase down, tree in service/mains or wildlife)136 262 www.energex.com.au
 Ergon Energy131 670 www.ergon.com.au
 Essential Energy132 080 www.essentialenergy.com.au

Australian Capital Territory

DistributorContact number Website
Evoenergy131 093 www.evoenergy.com.au

Gas emergencies or suspected leaks

If there is a gas fire at your property, move away from the affected area and call 000.

If you think there may be a gas leak at your property, do not turn on lights or electric appliances, and do not use landline or mobile phones. Never use a flame to look for a gas leak.

Visit our Gas awareness and safety page for more guidance and information.

Natural gas faults and emergencies

New South Wales

DistributorContact number Website 
 Jemena131 909 www.jemena.com.au

Victoria

DistributorContact number Website 
 AusNet Services136 707 www.ausnetservices.com.au
 Multinet Gas132 691 www.multinetgas.com.au
 Australia Gas Networks - gas leaks1800 427 532 www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults1800 898 220 www.australiangasnetworks.com.au

South Australia

DistributorContact Number Website 
 Australia Gas Networks - gas leaks1800 427 532 www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults1800 898 220 www.australiangasnetworks.com.au

Western Australia

DistributorContact number Website 
 ATCO Gas Australia131 352 www.atcogas.com.au

Queensland

Distributor Contact number Website 
 Australia Gas Networks - gas leaks1800 427 532 www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults1800 898 220 www.australiangasnetworks.com.au

Australian Capital Territory

DistributorContact number Website 
Evoenergy131 909 www.evoenergy.com.au

Northern Territory

DistributorContact number Website 
 Australia Gas Networks - gas leaks1800 427 532 www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults1800 898 220 www.australiangasnetworks.com.au

Tasmania

DistributorContact number Website 
 Australia Gas Networks - gas leaks1800 427 532 www.australiangasnetworks.com.au
 Australian Gas Networks - gas supply faults1800 898 220 www.australiangasnetworks.com.au

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