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Concessions and government energy discounts

Energy concessions, rebates and grants are available through state government programs to help you with your energy bills. To learn more about the eligibility criteria and how to apply, click on your state below.

Worried about an upcoming or overdue bill?

When the unexpected happens and you need help with your energy bills, we are here to support you. We can offer: 

National Energy Bill Relief package 2023

The Australian Government is partnering with state and territory governments to provide up to $3 billion in electricity bill relief for eligible households and small businesses through the Energy Bill Relief Fund.

The amount of bill relief available to you, and when you will receive it, depends on which state or territory you live in. In most cases you won’t need to do anything, we will apply the bill relief as a credit on your energy bill.

For more information, visit Energy Bill Relief Fund

The information provided below is current as at July 2023 and is subject to legislative change.

The New South Wales Government provides a number of rebates to help reduce your energy bills. These rebates are available to: · Concession card holders.

  • Life support customers.
  • Provide additional support when emergency assistance is needed.

You may be eligible to claim more than one type of rebate. For further information, and full eligibility criteria, visit the NSW Government Climate and Energy Action website.

Low Income Household Rebate  

New South Wales residents who hold a government issued concession card.

What is it?

A rebate of up to $285 (exc. GST) per year.

If you are eligible for the Low Income Household Rebate, and have gas supplied to the same address, you will also receive the Gas Rebate.

How to apply

Download an application form from Service NSW.

Gas Rebate  

Who is it for?

New South Wales residents who hold a government issued concession card.  

What is it?

A rebate of up to $110 (exc. GST) per year.  

If you are eligible for the Gas Rebate, and have electricity supplied to the same address, you will also receive the Low Income Household Rebate.

How to apply

Download an application form from Service NSW.

Family Energy Rebate  

Who is it for?

Households who have dependent children and are eligible for Family Tax Benefit A or B.  

What is it?

Up to $180 per retail household, per financial year.

How to apply

Download an application form from Service NSW. 

Seniors Energy Rebate

Who is it for?

Independent retirees who hold a valid Commonwealth Seniors Health Card.

What is it?

$200 per household, per financial year.  

How to apply

Apply online with Service NSW. 

Medical Energy Rebate  

Who is it for?

People who have an inability to self-regulate their body temperature due to a medical condition.  

What is it?

Up to $285 per year.  

How to apply

Download and complete the application form. You will need to provide details of your doctor or medical practitioner on the form.  

Submit your completed form to us online. Or post to:

Simply Energy 
GPO Box 4408 
Melbourne 
Victoria 3001 

Life Support Rebate  

People who are required to use approved energy-intensive medical equipment at home. This rebate is not means tested and depends on the type of machine in use, and in some cases, the frequency of the use.  

What is it?

The rebate amount depends on the type of machine in use, and in some cases, the frequency of the use.  

How to apply

Download the Life Support Rebate Application Form.  You’ll need to include details of your doctor or medical practitioner on the form. 

Submit your completed form to us online. Or post to:

Simply Energy 
GPO Box 4408 
Melbourne 
Victoria 3001 

Energy Accounts Payments Assistance (EAPA) Vouchers  

Who is it for?

People experiencing a short-term financial crisis or emergency and need support to pay their energy bills.

What is it?

Vouchers are issued by community welfare organisations such as St Vincent de Paul, the Salvation Army and Anglicare.  

How to apply

Apply online through Service NSW.

You will need a MyServiceNSW Account, proof of ID and a copy of your bill when filling in the application. 

The information provided below is current as at July 2023 and is subject to legislative change. 

If you hold one of these Victorian concession cards, you can apply online for a concession discount: 

  • Pensioner concession card
  • Health Care Card (issued by Centrelink)
  • Department of Veterans’ Affairs Gold Card.

To apply for a concession discount, you must be a primary or joint Simply Energy account holder.  
You will need to provide your Simply Energy customer number and the details on your concession card when you apply online. 

Apply for a concession discount online through MyAccount or by calling us on 13 88 08

While you are a Simply Energy customer, we’ll automatically apply the concessions for as long as you are eligible. You can contact us to withdraw your consent at any time, but if you do, we’ll be unable to provide your discounts or rebates. 

The Victorian Government concessions you may be eligible for include:

Annual Electricity Concession

Who is it for?

Victorian residents who hold an eligible concession card.  

What is it?

17.5% of electricity usage and service costs.  

How to apply

Apply online via MyAccount or by calling us on 13 88 08

Winter Gas Concession

Who is it for? 

Gas account holders with an eligible concession card. The concession is available over the winter period of 1 May to 31 October each year.  

What is it? 

17.5% of gas usage and service costs.  

How to apply

Apply online via MyAccount or by calling us on 13 88 08

Service to Property Concession  

Who is it for?

People with very low electricity usage.  

What is it?

If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.

This concession will end on 30 November 2023.

How to apply

We will automatically apply this concession if you are eligible and you have provided your concession card details.  

Update your concession details online via MyAccount or by calling us on 13 88 08

Controlled Load Electricity Concession  

Who is it for?

Eligible households with a separately metered electric hot water service or slab heating, known as a controlled load or dedicated circuit tariff.  

What is it?

A discount of 13% on controlled load electricity bills.  

This concession will end on 30 November 2023.

How to apply

We will automatically apply this concession if you are eligible and you have provided your concession card details.  

Update your concession details online via MyAccount or by calling us on 13 88 08

 

Re-energisation (Transfer) Fee Waiver  

Who is it for? 

Eligible concession card holders who are organising standard connection of electricity to a property. 

What is it? 

The electricity connection application fee will be waived.  

This concession will end on 30 November 2023. 

How to apply 

We will automatically apply this concession if you are eligible and you have provided your concession card details.  

Update your concession details online via MyAccount or by calling us on 13 88 08

Life Support Concession  

Who is it for?

If you or someone in your household uses a life support machine, or any other type of machine prescribed by a doctor for life support purposes, contact Simply Energy on 13 88 08 so that we can ensure that these details are recorded on your energy account.  

You may be eligible for the Life Support Concession if you have one of the following machines:  

  • Oxygen concentrators
  • Intermittent peritoneal dialysis machine
  • Haemodialysis machine

What is it?

A discount equal to the cost of 1,880 kilowatt hours of electricity used per year, or 470 kilowatt hours used per quarter.  

How to apply 

Complete the Life Support Concession Application Form and return it to: 

 Submit your completed form to us online. Or post to: 

Simply Energy 
Medical Cooling Officer 
GPO Box 4408 
Melbourne 
VIC 3001 
 
For more information visit the Victorian Government website.  

Medical Cooling Concession  

Who is it for? 

You may be eligible if you or someone in your household suffers from multiple sclerosis, Parkinson’s disease, fibromyalgia or motor neuron disease. 

What is it? 

Discount: 17.5% discount on electricity costs from 1 November to 30 April each year.  

How to apply 

Download the Medical Cooling Concession Application Form and return it to: 

Submit your completed form to us online. Or post to: 

Simply Energy 
Medical Cooling Officer 
GPO Box 4408 
Melbourne 
VIC 3001 

For more information, visit the Victorian Government website.  

Excess Energy Concession  

Who is it for? 

Available if you have electricity or gas bills that exceed the yearly trigger level of use for the Annual Electricity Concession or the Winter Gas Concession.  

For current trigger levels, visit the Department of Families, Fairness and Housing website: 

What is it? 

A discount of 17.5% of electricity usage and service costs.  

How to apply 

If you are eligible, Simply Energy will send an application form once the trigger level has been reached.  

Please note: if you receive the Life Support Concession or the Medical Cooling Concession, you will automatically receive this concession.  

Utility Relief Grant Scheme  

Who is it for? 

If you are an eligible concession card holder (or part of a low-income household) and you’re having temporary difficulties paying your energy bills, you may be eligible for this grant.   

What is it? 

Grant amount: a maximum of $650 on each utility type in a two-year period (or $1,300 for households with a single source of energy (e.g. electricity only).  

How to apply 

Here is our application form guide which provides you with instruction to complete and lodge your Utility Relief Grant Scheme application form. 

For more information on the Utility Relief Grant Scheme visit the Victorian Government website. 

If you are looking for more details, or want to request an application form, contact us. 

The $250 Power Saving Bonus  

Who is it for? 

The Victorian Government’s Power Saving Bonus was a one-off payment to help you with your energy bill.  

What is it? 

A one-off $250 payment.  

How to apply? 

The fourth round of the program ran from 24 March 2023 to 31 August 2023. New applications will not be accepted after this date. For more information, visit Victorian Energy Compare. 

 

 

Manage your concessions via MyAccount

Did you know you can apply for and manage your concessions online via MyAccount? Click below to Login/Register for MyAccount today.

Login/Register for MyAccount

Please note: there is currently no gas concession available in South Australia. 

Energy Bill Concession

Who is it for? 

If you’re on a low or fixed income, you may be eligible to receive the energy bill concession to help you cover the cost of your electricity bills.  

What is it? 

Up to $263.15 per year (amount correct for 2023/2024 – reviewed each financial year). 

How to apply 

Click here for more information or to apply. 

Medical Heating or Cooling Concession

Who is it for? 

If you’re on a low or fixed income and have a medical condition that makes it difficult to regulate your temperature, you could be eligible for the South Australian Government’s Medical Heating or Cooling Concession.  

What is it? 

Up to $263.15 per year (amount correct for 2023/2024 – reviewed each financial year). 

How to apply 

Click here for more information or to apply. 

Emergency Electricity Payment Scheme (EEPS)

Who is it for? 

Eligible low-income households at risk of having their electricity disconnected. 

What is it? 

Up to $400 for FY2023-24. 

How to apply 

The EEPS can only be accessed through financial counsellors, who will assess your financial situation before lodging an application. Click here to learn more. 

 

The information provided below is current as at July 2023 and is subject to legislative change. 

Electricity and Gas Rebates

Who is it for? 

Pensioners and seniors may be eligible for these rebates.   

What is it? 

Electricity Rebate: $372.20 per year 

Reticulated Natural Gas Rebate: $80.77 per year.  

How to apply 

Click here for more information. If you are eligible, apply by calling Simply Energy on 13 88 08.  

Electricity Life Support 

Who is it for? 

Eligible customers who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.   

In addition to requiring a life support machine, you will need one of the following Queensland Government-issued concession cards or allowances: 

  • Pensioner Concession Card  
  • Health Care Card 
  • Health Care Interim Voucher  
  • Child disability allowance  
  • Queensland disability allowance 

What is it? 

If you are eligible for the concession, you will receive a payment of: 

  • $975.60 per year for each oxygen concentrator, or 
  • $653.34 per year for each kidney dialysis machine you use. 

The concession is calculated monthly and paid quarterly into your nominated bank account. 

How to apply 

Click here for more information on the Electricity Life Support Concession.  

Medical Cooling and Heating Electricity Concession Scheme  

Who is it for? 

The scheme helps with electricity costs for those experiencing chronic medical conditions that can be aggravated by changes in temperature, such as:  

  • Multiple sclerosis  
  • Autonomic system dysfunction  
  • Significant burns 
  • Severe inflammatory skin conditions. 

What is it? 

A rebate of $340.85, reviewed every 2 years. 

How to apply 

Click here for more information on the Medical Cooling and Heating Electricity Concession Scheme or fill in the application form.  

Home Energy Emergency Assistance Scheme (HEEAS)   

Who is it for? 

The HEEAS helps those unable to pay for their mains electricity or gas bills when experiencing short-term financial difficulty or an unforeseen emergency.  

What is it? 

A one-off emergency payment of up to $720, once every two years.  

How to apply 

Contact us to find out if you’re eligible or to apply for the HEEAS.  

For more information, visit Home Energy Emergency Assistance Scheme. 

 

Manage your concessions via MyAccount

Did you know you can apply for and manage your concessions online via MyAccount? Click below to Login/Register for MyAccount today.

Login/Register for MyAccount

The information provided below is current as at July 2023 and is subject to legislative change. 

Hardship Utilities Grant Scheme (HUGS)  

Who is it for? 

HUGS provides financial assistance if you are experiencing financial difficulties or are unable to pay your utility bill. 

What is it? 

If you live south of the 26th parallel (south of Denham), you may be eligible for up to $640 per financial year. 

If you live north of the 26th parallel (north of and including Denham), you may be eligible for up to $1,060 per financial year. 

How to apply 

Contact us to begin your application.  

For more information, visit the Western Australia Government website. 

 

Manage your concessions via MyAccount

Did you know you can apply for and manage your concessions online via MyAccount? Click below to Login/Register for MyAccount today.

Login/Register for MyAccount

The information provided below is current as at July 2023 and is subject to legislative change. 

Utilities Concession  

Who is it for? 

You may be eligible for this concession if you have: 

  • Centrelink Low Income Health Care Concession Card (HCC) 
  • Centrelink Pensioner Concession Card (PCC) 
  • Veteran Affairs Pensioner Concession Card or Gold Card.  

What is it? 

The annual concession amount for 1 July 2023 – 30 June 2024 is $750. 

How to apply 

Apply online via MyAccount, or call us on 13 88 00. 

Click here for more information on the Utilities Concession.  

Life Support Rebate  

Who is it for? 

If you or someone in your household requires a life support machine, you may be eligible for financial support to help you pay for the electricity used to run the machine.  

What is it? 

The annual rebate amount for 2023-2024 is $128. 

How to apply 

Please contact us on 13 88 08 to register your details and to ensure your life support details are correctly recorded.   

 

Trouble paying your bill? 

You can access extra financial support through:

Manage your concessions via MyAccount

Did you know you can apply for and manage your concessions online via MyAccount? Click below to Login/Register for MyAccount today.

Trouble paying your bill?

Contact us to find out ways we can support you.