Electricity and gas

Whether your goal is reducing your gas bill or energy bill, environmentally friendly energy solutions or just getting the best deal, Simply Energy is here to help. We want our customers to be informed and have the power to make decisions about their energy usage, electricity plans, and gas plans.


Outages, Faults & Emergencies

Being one of Australia's leading energy providers, here at Simply Energy, we make sure we're available to help our customers. If your power has gone out, or in the event of an electrical or natural gas emergency, fault or failure, your local electricity or gas distributor is best-placed to provide assistance.

The 24-hour assistance number for the distributor in your local area is provided at the top of every Simply Energy bill. We’ve also provided the 24-hour emergency contact numbers for all electricity and gas distributors here.

Gas Awareness

When dealing with gas usage, it is extremely important to understand the safety precautions to ensure that your family, friends, and colleagues are safe. It is your responsibility to ensure you are using licensed gas installers and certified natural gas appliances that meet the Australian regulations prescribed by the Australian Gas Association (AGA).

In an event of a gas leakage, it is important that you recognise the smell of unburned gas and understand the do's and don’ts if a gas leak was to occur. For more information and safety tips on natural gas usage, please view our page  here. Of course, in a case of emergency, you must call 000 immediately.

Pricing Information & Fact Sheets

Your electricity costs and electricity bill cycle will depend on whether you live in Victoria (including Melbourne), New South Wales (Sydney and NSW surrounds), or South Australia and Queensland. For example, Victorian energy bills are issued at least every 2 to 3 months.

If your gas or electricity costs were higher than you expected, it may be worth contacting us to investigate this further. However, there could be numerous reasons why the energy costs have increased, including an inflation in the gas or electricity market rates, or your gas or electricity usage was greater than you predicted, so be sure to check your energy price breakdown.

Discover more FAQs and fact sheets on our energy plans and basic plan information (including electricity prices and usage charges) at Simply Energy and help us choose the right plan for you. Simply Energy offers direct debit payments, as well as payments online, BPay, pay by mail, and much more. No lock-in contracts or exit fees apply.

Concessions & Rebates

We are an energy company that believes everyone should be given a fair go when it comes to reducing their energy usage rates and finding the best deal. If you're an Australian residential customer and have a pensioner concession card, gold card, or health care card issued by Centrelink, you could be legible for discounts on your energy cost and supply charge. 

There are a number of energy concessions available at Simply Energy, including annual electricity concession, winter energy concession, life support concession, medical cooling concession, and many more.

Read more for further information on concession rebates available with your energy service at Simply.

Reducing Energy Bills

Simply Energy is always on your side, and we're constantly looking for more ways you could save on energy costs, whilst helping to reduce carbon emissions. Some tips may require a little bit of investment such as investing in renewable energy through solar panels (read about our feed-in tariffs here), whilst others are simple ideas to help reduce energy usage within the typical Australian home. These include:

  • Turning off lights and appliances such as TV's, computers, and gaming consoles when they aren't in use
  • Closing your curtains to keep the warmth in and the cool out
  • Use cold water to wash clothes and hang to dry when possible
  • Unplug chargers when not in use, and avoid overcharging appliances
  • Be mindful that gas appliances are generally more energy efficient over electric appliances

Learn more about our simple yet handy tips to reduce your energy bills at Simply Energy.

Why Choose Simply Energy?

Simply Energy is Australia's fastest growing gas and electricity network provider, offering affordable, smart energy solutions to Australia since 2005. We are proudly a part of ENGIE, a global energy retailer, operating in over 70 countries. We want to take this global knowledge, along with our expertise to help Australian's manage their energy usage through sustained innovation.

Feel free to contact us to learn more about how you can save on your next energy bill and make the switch the Simply Energy today!