Who has authority to enter into a contract? 

• If you are the current account holder for your energy, or the partner (married/de facto) of a current account holder, you are authorised to enter into a contract for the supply of energy. Alternatively, you are authorised to enter into a contract for the supply of energy if you hold a valid Power of Attorney to act on behalf of a current account holder. The primary account holder will be the person who agrees to the contract.
• Please note that the son or daughter of the current account holder is not authorised to enter into an agreement, unless he/she has valid Power of Attorney. As an account holder, you can authorise another person on your account as a contact.
• An account contact may enquire about details of an account however they are not authorised to make any changes to the account that will impact the account holder financially, such as changing rates, or moving home. 

Can I transfer the ownership of my contract? 

Transfer of ownership of your account can organised over the phone, but only under special circumstances. To find out more, simply call our Customer Care team on 13 88 08 (8:00am-7:00pm AEST Monday to Friday)

Can I add a signatory to my contract?

If you are a residential customer and wish to give another person the equal right to manage your energy account and the equal financial responsibility for your account, you can add a second signatory. To apply, just call ENGIE on 13 88 08 (8:00am-7:00pm AEST Monday to Friday) with your second signatory present; or, send your request in writing with both yours and your second signatory's signatures affixed to ENGIE Energy. You may send your request in writing to: P.O. Box 210, Balwyn VIC 3103 or email the scanned document to the email address included in the document.

If you are a business customer, your request to add a second signatory to your company account must be sent in writing, on your company letterhead, and must state that your business authorizes a new signatory to manage such account on behalf of your company. The current authorised signatory should also provide authority to the new signatory by signing the letter. In the absence of an authorised person (as listed with ENGIE), we can accept a letter signed by the CEO, owner or the business, Financial Controller, Managing Director or anyone who has authority to sign cheques on behalf of the company. This letter must also authorise any new contact to have full access to the company''s account details. You may send your request in writing to: P O Box 210, Balwyn VIC 3103 or email the scanned document to the email address included in the document. 

Can I add an extra contact to my account?

If you wish to give someone the right to access your ENGIE account information, you can add a secondary contact to your account by calling ENGIE on 13 88 08 (8:00am-7:00pm AEST Monday to Friday), or by sending us a written request to add a contact. You may send your request in writing to: P O Box 210, Balwyn VIC 3103 or email the scanned document to the email address included in the document. Please note that your contact will not have the rights to make any energy account related decisions that will financially impact you. 

Is there a cooling off period when I sign up?

If you enter into a contract with ENGIE, you'll have a 10 business day cooling off period to reconsider your energy contract. If you have any questions about your transfer to ENGIE you can call us on 13 88 08 and our team will be more than happy to assist you. If you do decide to cancel during this cooling off period, or before the account is transferred (which can take up to 4 months), you will continue to have your energy provided by your previous retailer and ENGIE will withdraw the transfer application. 

What do I need to do if I have been incorrectly transferred?

If you believe you've been incorrectly transferred to us, or to another retailer, please contact our Customer Care team on 13 88 08. ENGIE can investigate the reason for any transfer error and help you to correctly transfer to your desired retailer.