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Estimated bills and self-service meter reads

What is an estimated bill/meter read?

An estimated read is a meter reading that is based on your past usage rather than your actual gas or electricity usage. 

Why have I received an estimated bill?

You may receive an estimated bill if: 

  • Your meter provider was unable to get an actual read from your meter, usually due to not having safe or easy access (e.g. your meter is indoors, behind a locked gate, or guarded by a dog), or because of COVID-19 restrictions. 
  • You have a basic meter (not a smart/digital meter) and are on a monthly billing arrangement. We’ll estimate your usage as your distributor usually only provides us with an actual read every two or three months.

Not sure if your bill has been estimated? Check the meter read type in the ‘Invoice details’ section on page 2 of your bill. If your bill has been estimated, it will show as ‘Estimated (E)’.

Providing a self-service meter read

If you have a basic meter, you can submit your own meter read and request that your bill be adjusted based on the self-service meter read you provide. This can be done in MyAccount in a few simple steps. 

  1. Log in to MyAccount and click on the 'Billing' tab in the header at the top of the page. 
  2. Click on 'Self meter read' option. To get started, click 'Submit your meter read' and confirm that the pre-filled fields are correct. 
  3. Enter the date of your self meter read in the 'Enquiry' field of the form. To submit your read, take a clear photo of your meter and upload. Alternatively, you can enter manually enter this in the 'Enquiry' field. Just make sure to include all the zeros before the numbers. 
  4. Review the details and finalise. 
  5. We will then send you an updated bill that reflects your actual usage.

Don't have a MyAccount login? Register now.

Alternatively, submit your meter read here, you will just need to make sure you have your account number on hand. 

How to read your meter 

If you’re having trouble reading your meter, our handy 'How to read your meter' guide can help you identify your meter type and read your meter accurately. 

Submit your meter read

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