We understand that now and then, you may have trouble paying your bill, but there’s no need to stress.

We’re here to help with bill extension options and payment plans to get you back on track. These payments options are available to all our customers. You don’t need a concession card to access them. And remember, the sooner you let us know you’re having trouble paying your bill, the sooner we can start to support you. 

More time to pay

If you’re unable to pay by the due date, our bill extension options will help you stay in control of your energy accounts.

Requesting a payment extension in MyAccount can be done quick and simple. Don't have a MyAccount login? Register here, or alternatively, give us a call us on 13 88 08 Mon-Fri, 8am-7pm (AEST) and we can help you get set up with a payment plan over the phone. 

Experiencing financial hardship?

Tailored assistance plans are ideal if you need extra financial support. We’ll work with you to design an instalment plan to help get you back on track.

View our Hardship Policy here.

Business customer support

Simply Energy can assist you with a short-term payment plan to help get your business back in the black.

Simply call us on 13 88 08 Mon-Fri, 8am-7pm (AEST) or chat online Mon-Fri 8am-8pm (AEST) with us to discuss your options.

More on payment support:

• Financial hardship
• Concessions, rebates and grants