Help & Support

Connection fees and charges

Connection fees and charges

Moving into a new property or building a new home? You may need to pay some electricity and/or gas connection, disconnection or meter reading fees.
These fees are charged by the energy distributor in your state (not by Simply Energy – we are the energy retailer or provider). Fees are based on location, not your choice of provider. 
However, as Simply Energy collect these fees on behalf of the distributor, the charges will appear on your Simply Energy bill. 
Click on your state of residence below to find out more about electricity and gas connection, disconnection and metering services. And how much your distributor will charge you for each service.

Fees and charges explained:

  • Reconnection fee
    Charged when the property you’re moving to has been disconnected. Your distributor will need to reconnect the power supply before you move in.  
  • Disconnection fee
    Charged when your you need to disconnect the power at your old address. By disconnecting, you ensure you don’t pay any ongoing energy supply costs for your old property. 
  • Connection/disconnection fee (remote)
    Charged when the distributor can safely connect or disconnect a property without having to physically visit the home or building. Remote connection/disconnection is enabled by smart meter technology and is currently available for electricity customers in Victoria only. 
  • Special read fee
    Charged when the distribution company needs to come to your property and manually read your meter and access is difficult (because of a locked gate, or a dog stopping access). This fee also applies to reading basic meters that are being transferred to another account. 
  • Final read fee 
    A meter read taken in order to calculate your final bill when you move out. 
 
  • Electricity

    Victoria

    Distributor: Ausnet

    Reconnection fee

    $22.04

    Reconnection fee (remote)

    $7.54

    Disconnection fee

    $42.42

    Disconnection fee (remote)

    $7.54

    Special read fee

    $22.04

     

    Distributor: CitiPower

    Reconnection fee

    $41.79

    Reconnection fee (remote)

    $12.05

    Disconnection fee

    $42.42

    Disconnection fee (remote)

    $12.05

    Special read fee

    $34.38

     

    Distributor: Jemena

    Reconnection fee

    $42.39

    Reconnection fee (remote)

    $11.46

    Disconnection fee

    $65.41

    Disconnection fee (remote)

    $11.46

    Special read fee

    $37.86

     

    Distributor: Powercor

    Reconnection fee

    $61.66

    Reconnection fee (remote)

    $12.10

    Disconnection fee

    $65.55

    Disconnection fee (remote)

    $12.10

    Special read fee

    $54.14

     

    Distributor: United Energy

    Reconnection fee

    $54.52

    Reconnection fee (remote)

    $12.28

    Disconnection fee

    $54.52

    Disconnection fee (remote)

    $12.28

    Special read fee

    $25.60


  • South Australia

    Distributor: SA Power Networks

    Reconnection fee

    $50.05

    Disconnection fee

    $50.05

    Special read fee

    $16.50


  • New South Wales

    Distributor: Ausgrid

    Reconnection fee

    $12.24

    Disconnection fee

    $171.89

    Special read fee

    $12.24

     

    Distributor: Endeavour Energy

    Reconnection fee

    $70.60

    Disconnection fee

    $83.28

    Special read fee

    $41.64

     

    Distributor: Essential Energy

    Reconnection fee

    $53.25

    Disconnection fee

    $60.08

    Special read fee

    $19.29


  • Queensland

    Distributor: Energex

    Reconnection fee

    $11.58

    Special read fee

    $9.23


  • Australian Capital Territory

    Distributor: Evoenergy

    Reconnection fee

    $86.21

    Disconnection fee

    $86.21

    Special read fee

    $37.30


    Gas

    Victoria

    Distributor: Multinet

    Reconnection fee

    $49.08

    Disconnection fee

    $58.21

    Final read fee

    $7.46


    New South Wales

    Distributor: Jemena

    Disconnection fee

    $167.20

    Special read fee

    $14.80

    Final read fee

    $16.28


    South Australia

    Distributor: Australian Gas Networks

    Reconnection fee

    $81.40

    Disconnection fee

    $81.40

    Final read fee

    $11.88


    Western Australia

    Distributor: ATCO

    Reconnection fee

    $27.01

    Disconnection fee

    $49.67

    Special read fee

    $12.95

    Final read fee

    $12.95

Please note: charges are correct at time of publication and are inclusive of GST. To confirm charges, visit your local electricity or gas distributor's website.

General energy rates and pricing information can be found here.