Help & Support

Switching Retailers

What happens when I change retailer?

When you accept an offer with Simply Energy, we become your new retailer. Your distributor will not change. The quality and reliability of your supply is not affected. We will notify your current retailer on your behalf about your decision to switch retailers. When this transfer is complete we will notify you in writing. This can take up to 4 months depending on when your next meter read is scheduled.

What does Full Retail Contestability mean to me?

The Australian energy industry has undergone significant change over the past 10 years. Energy retail is now open to full competition which means you can choose who retails your energy.

Increased competition means you now have the power to:

  • Choose your energy retailer
  • Pay less for your energy
  • Save time by dealing with one company for both electricity and gas

Energy Plans

If you're looking at switching to Simply Energy, check out our home energy offers and rates here