Help & Support

Faults and Emergencies

Outages, faults and emergency assistance

If your power has gone out, or in the event of an electrical or natural gas emergency, fault or failure, your local electricity or gas distributor is best-placed to provide assistance.

The 24-hour assistance number for the distributor in your local area is provided at the top of every Simply Energy bill. We’ve also provided the 24-hour emergency contact numbers for all electricity and gas distributors below.

For an update on power outages in your area, you can click on your distributor’s name.

Electricity faults and emergencies

Natural gas faults and emergencies