What is the Privacy Policy?

Your privacy is important to us. We are committed to protecting your privacy and complying with privacy laws. This policy explains how we collect, use, disclose and manage personal information. If you are looking for information about how we deal with Consumer Data Right (CDR) Data, our CDR Policy is available at CDR Policy. 

Who is this Privacy Policy for?

If you are an Engie customer, use our products or services, access our website, interact with us, are applying for a job with us or already work for us – this policy applies to you. 

Where a certain part of this policy only applies if you use a particular product or service we’ll let you know. 

This policy applies to the ENGIE ANZ Group including: 

• the Australian subsidiaries of the ENGIE SA Group and other Australian based entities in which ENGIE SA holds majority ownership interest. This includes entities that are Australian subsidiaries of International Power (Australia) Holdings Pty Ltd and 
• IPower Pty Ltd (ACN 111 267 228) and IPower 2 Pty Ltd (ABN 24 070 374 293), trading as ENGIE ABN 67 269 241 237, and their related bodies corporate (referred to as “we”, “our” and “us”). 

This policy was last updated April 2024. We may need to update it over time. Where we do, we will post the updated version on this page

What personal information do we collect? 

We may collect and hold different kinds of personal information about you. The types of personal information we collect depends on which products and services you use, how you use them and the type of dealings you have with us. 

Below are the main types of personal information we may collect:

Information about you

We may collect personal information about you like your name, date of birth, contact details (including your address, phone number, or email) and occupation. 

If you are a residential energy customer, we may also collect personal information to enable us to verify your identity, including information from your driver’s licence, passport, and health care and concession cards. 

If you are a candidate or employee, we may also collect information about your work history, qualifications, bank details and other information necessary to manage your employment (both potential, current and former). 

If you are a contractor, consultant, agent, supplier or business contact, we may also collect information about the services you provide or your interactions with us

Financial information  

We may collect financial information (like your credit card or bank account numbers), credit history and purchase history  

Energy information  

If you are a residential energy customer, we may collect information: 

• about your energy usage; and 
• about your energy meter and property. For example, your national metering identifier, which helps us identify your meter and the location of your meter

Information about your interactions with our websites, systems, advertising and applications

We may collect information about your activities on our website and mobile apps via tracking technologies such as cookies, web beacons, measurement software, application programming interfaces and other similar technologies. This information may include details about your use of the website and mobile apps, such as page views, searches, purchases and other activities on our site, and may be linked with information about your interactions with our advertising and marketing materials.

Information about your interactions with us

We may collect personal information contained in recordings of telephone conversations that you have with us. We will tell you at the start of the call if we intend to do this. For safety and security, we may also collect information about you by security and surveillance systems at some of our physical locations, including by CCTV. 

Information about others  

In some circumstances you may need to provide personal information about another person to us. For example, where you nominate an energy contact or where you have appointed an authorised representative to act on your behalf.

In these situations, it is your responsibility to tell the person you are providing us with their personal information and to tell them about this Privacy Policy.

Sensitive information

Generally, we do not collect sensitive information about you, like details of your race, political beliefs, or religion. However: 

•  if you are a candidate or employee, we may need to collect sensitive information as it relates to your candidacy or employment, including health information (such as medical assessments); and 
•  if you are a residential energy customer, you may wish to provide us with health information if you have special energy requirements or may be entitled to health related rebates. 

We will only collect, use or disclose your sensitive information with your consent or otherwise in accordance with laws such as the Privacy Act 1988 (Cth).

How do we collect your personal information? 

We collect personal information in three main ways:

You give information to us

This may occur when you (or someone acting on your behalf) interact with us or one of our consultants, contractors or agents. It includes when you give us information in person, during a telephone call, when you participate in our promotions, events or competitions or when you otherwise interact with us (including via our websites, systems and applications.

We obtain information from others

We may collect personal information from others. This includes: 

•  from our related bodies corporates 
•  from service providers, including from third party data, advertising and analytics services, and providers who help us with testing and improving our products and services 
• when we are assessing your application to receive or purchase our products and services from Credit Reporting Bodies, other credit providers, existing or previous suppliers of products and services, your bank and other businesses (see our Credit Reporting Policy for further detail); and 
• other third parties (such as government bodies, market operator, other energy retailers and metering services providers). We understand that you might not want to share your personal information with us.

 If you don’t want to share your personal information with us, please remember that we may not be able to provide you with the products and services.

How do we use your personal information? 

We use your personal information for the purposes of: 

How do we disclose your personal information? 

How do we safeguard your personal information? 

We strive to ensure the security, integrity and privacy of personal information we collect. We take reasonable steps to ensure the security of personal information held by us to protect your information from unauthorised access, use, modification, destruction or disclosure. 

We may store your personal information on paper or electronically in data storage systems. Access to personal information is restricted to authorised employees, contractors, agents and service providers, who are obliged to respect the confidentiality of any personal information held by us. 

We will take reasonable steps to destroy or de-identify any personal information that we no longer need for any purpose for which it may be used or disclosed. We periodically review and update our security measures in light of current technologies.

How can you access or correct your personal information? 

There’s no charge to submit a request or correct your personal information, however in some circumstances we may charge an administrative fee for providing access to your personal information at your request.

How to contact us or make a complaint