What is your Privacy Policy

We make all attempts to ensure that your privacy is protected. We don't use or disclose your personal information to third parties, unless:

  • You have given us consent to use or disclose such personal information;
  • Disclosure of such information is necessary to lessen or prevent a threat to life, health or safety; or
  • Disclosure of such information is required or authorised by or under Australian law.
  • To view our policy on privacy and your rights under privacy you can view our Privacy and Credit Information Management Policy here.

What is an Account Access Pin?

To keep the privacy check process simple, you can set up an account access pin for you and your authorised contact to use whenever you call Customer Care on 13 88 08.

Do Not Contact List

If you would not like to be contacted by Simply Energy for sales or marketing purposes, call us on 13 88 08, or email us at and we will add you to our Do Not Contact list