Can I access my account online?
Simply Energy offers online account access for all of its accounts. To apply for access to your residential or small business account online go to our online registration form and complete your details. Large business customers can access their accounts online through SERVO. If you need help accessing your account online please contact our customer care team.
Can I pay my bills by Direct Debit/Credit?
Direct debit allows you to pay your energy bills automatically from your bank account or credit card. It saves the hassle of manual payments and helps you stay on top of your bills.
You can set up your direct debit via MyAccount. Simply click on Direct debit and make sure you have your customer number handy (find it on page 1 of your bill).
How can I pay my bills?
Simply Energy offers a range of payment methods for you to pay your bills. Depending on the type of account you have, these may include online, automatic or in person payment methods. You can find the available payment methods for your account on the back page of your energy bill.
Types of payments
- Direct Debit
Simply set, forget and avoid missing bill due dates in the future. Head to MyAccount for quick and easy direct debit set up. Payments are taken from your selected bank account or credit card on the bill due date.
Pay your Simply Energy bill directly using internet banking; or call your bank or financial institution to make a payment from your cheque, savings, debit, credit card or transaction account.
Simply Energy's biller code is 606327. Your reference can be found in the payment options section of your bill.
- Pay online or by phone with your Credit Card or PayPal
Pay your Simply Energy bill online by Visa, Mastercard or PayPal here
Or if you prefer, call us on 1300 654 238
- Pay in person at Australia Post
Pay in person at any Australia Post office by cash, cheque or EFTPOS or go to postbillpay.com.au
Our Billpay code and your reference can be found in the payment options section of your bill.
- Pay by Mail
To pay your Simply Energy bill by mail, simply send a cheque with your payment slip to:
GPO Box 367
Melbourne, Victoria 3001
- Australia Post Payment Cards
If you would like to make payments in advance towards your gas and or electricity bill, call Simply Energy
on 13 88 08 (Mon-Fri 8.00am – 7.00pm) to request a payment card.
What is a credit card payment fee?
Simply Energy strives to ensure that the cost of supplying energy to customers is kept as low as possible. Currently, every time a Simply Energy customer uses their credit card to pay their bill, Simply Energy incurs a charge from the relevant financial institution for processing that customer's credit card payment. Instead of incorporating these charges into our energy rates, Simply Energy attributes a portion of these charges to those customers who pay their Simply Energy bill by credit card. If you are concerned about credit card charges, Simply Energy offers direct debit as an alternative to direct credit from a credit card.
A fee of 0.6% of your payment amount (including GST) will apply to electricity and natural gas bill payments made by Visa or MasterCard online or over the phone at the time of payment. For example, if your bill is $100, and you pay by Visa or MasterCard, the total amount charged to your credit card will $100.60.