Simply Supportive

Managing your energy just got easier

Thank you. Together, we provided extra support for those who need it most.

Throughout June 2020, for every registration* for MyAccount, direct debit and/or ebilling Simply Energy contributed $20 to our Hardship Support Program.

Contributions to this program have now closed.

Thanks to the support of many of our customers, we have exceeded our target and generated over $250,000 towards this program. Over the coming months these funds will support our most vulnerable customers experiencing hardship, in line with our Hardship Support Policy.

Simple ways to manage your energy and help others.

There have been so many changes to work and home life recently. We understand that how and when you’re using energy has changed too. Simply Energy is committed to providing simple, practical support to help make managing your energy a little easier.

Services such as the MyAccount app, direct debit and ebilling are easy ways to keep track of your energy usage, stay on top of your bills and plan your payments – helping you save time, money and stress.

Need a little help yourself?

If you’re currently experiencing financial difficulty, give us a call on 13 88 08 and we’ll let you know how we can help you.

To avoid higher-than-usual phone wait times, please chat with us online (8am-8pm Mon-Fri) or take advantage of our automated phone service: 13 88 08. You can also visit our online Help & Support centre

*Registrations by existing customers who joined Simply Energy prior to 01 June 2020.