Entitlement is a discount of 17.5% off energy usage and supply charges on residential household electricity bills from 1 December to 30 November of each year. From 1 July 2012, a threshold for electricity concessions was introduced to take into account the Commonwealth's carbon tax compensation. This is so that households are not compensated by two levels of government for the same expense. From September 2013, the electricity concession was further reduced to ensure retailer discounts are applied before the concession amount is calculated.
Provides eligible customers with a 13% discount off their controlled load or dedicated circuit tariff. The controlled load or dedicated circuit tariff applies to household electricity bills that have separately metered electric hot water or slab heating. This concession is available all year round
Provides a full waiver of the applicable fee that is normally payable when you organise a standard connection of electricity at a property. If you are eligible but not currently receiving any of the above concessions, please contact Simply Energy on 13 88 08.
Provides a quarterly discount on electricity bills where a household member uses an eligible life support machine. This concession is available all year round. The discount is equal to the cost of 1,880 kilowatt (470 kilowatt per quarter) hours of electricity used each year, calculated using a general domestic tariff.
Eligibility You may be eligible for Life Support Concession if you have one of the listed approved machines:
Intermittent peritoneal dialysis machines and/or
Customers who have a life support machine or any other type of machine prescribed by a doctor for life support purposes, must contact Simply Energy on 13 88 08 to ensure life support details are recorded by Simply Energy.
To be eligible for a Life Support concession discount you must also hold one of the following concession cards:
Pensioner concession card (PCC) issued by the department of human services (formerly centrelink) or the department of veterans' affairs.
Department of veterans' affairs gold card.
Health care card (HCC) issued by centrelink
The account holder or another occupant in the household requires one or more of the eligible medical equipment(s) above to sustain life, and
An application form signed by the patient's doctor to verify the need for the specific in house life support equipment is to be returned to Simply Energy.
For a machine to be eligible for a life support concession, it must use at least 1880 kilowatt hours per year
To apply for this concession please download here and fill in the application form below and return it to:
Simply Energy Medical Cooling Administrator PO Box 210 Balwyn Victoria 3103
Provides a 17.5% discount off electricity costs from 1 November to 30 April for concession cardholders with multiple sclerosis and other qualifying medical conditions such as Parkinson’s disease, fibromyalgia and motor neuron disease.
Eligibility To be eligible you must hold one of the following concession cards:
Pensioner concession card (PCC) issued by the department of human services (formerly centrelink) or the department of veteran's affairs.
Department of veteran's affairs gold card.
Health care card (HCC) issued by centrelink.
The account holder or another occupant in the household has the inability to self-regulate body temperature, and
An application form signed by the patient's doctor to verify the need for heating or cooling to regulate body temperature is to be returned to simply energy.
The Excess Energy Concession was introduced by the Victorian Government in December 2013 to address fraud and misuse of the Annual Electricity Concession and Winter Gas Concession and to ensure that those concessions are better targeted to those most in need of assistance.
Under the new system, customers with annual electricity bills and gas bills that exceed the trigger level will need to apply for the Excess Energy Concession to continue to receive:
The 17.5 per cent concession on electricity consumed above the trigger level. The electricity trigger level is set at $429.80 (excluding GST) for the period 1 December 2018 to 30 November 2019.
The 17.5 per cent concession on gas consumed above the trigger level. The gas trigger level is set at $241.79 (excluding GST) for the period 1 May 2019 to 31 October 2019.
To apply for the Excess Energy Concession an eligible person must complete the application form that will be sent to them by their retailer when the trigger level is reached and return the completed form to the Department of Health & Human Services. Excess Energy Concession has an annual period of 1 December to 30 November.
Customers receiving the Life Support Concession or the Medical Cooling Concession will not be required to apply for the Excess Energy Concession. They will automatically receive the Concession when they reach the trigger level.
The Utility Relief Grant Scheme is aimed at assisting customers who are temporarily unable to pay for their mains electricity, gas, or water bill due to short term financial hardship. Assistance may be available for low-income households who are incapable of paying for a current utility account and who may be at risk of disconnection or restriction of supply. Successful application of the Utility Relief Grant Scheme will generally be capped at six months’ worth of usage up to a maximum of $650 and can be applied once every two years.
Eligibility To apply you will need to hold one of the following:
Pensioner concession card
Health care card
Department of veterans’ affairs gold card
You must also meet one of the following eligibility criteria:
A considerable increase in utility usage
A recent decrease in income, such as loss of employment
High, unexpected expenses on essential items
The cost of shelter is more than 30% of the household income
The cost of utility usage is more than 10% of the household income
Special conditions for non-concession card households may be applicable if the account holder is registered with Simply Energy’s hardship program or the household is no more than the maximum income rate for part age pensioners.
All assessments are administered by the Department of Health & Human Services and are reliant on a written application meeting eligibility criteria. Application forms can be issued by contacting Simply Energy on 13 88 08.
Further information on the Utility Relief Grant Scheme can be found by calling 1800 658 521 or visiting the Department of Health & Human Services website: www.dhhs.vic.gov.au