Moving connections and disconnections

What if I move premises?

Whether you are a new or existing customer of Simply Energy, we make transferring energy to your new premises easy. To ensure you have your electricity and gas connected at your new property on the day you move in, please call Simply Energy on 13 88 08 (8:30am-7:00pm AEST Monday to Friday) at least 3 business days prior to moving in.

What is a connection fee?

When you move to a particular premise, you will need to arrange electricity and/or gas to be supplied.

Regardless of whether you contact a retailer or a distributor, your request is executed by the appropriate distributor. The distributor charges a nominal fee for this connection; this is then forwarded onto you as a separate line item on your first Simply Energy bill.

Can I take my contract with me when I move premises?

  • We do not offer the ability for business customers to continue their contract at a new premise.

What do I need to do when I move premises?

Simply Energy can help get your energy connected whenever you move premises. It only takes a few minutes to arrange connection for your new premises, and disconnection for your old premises. Simply call our relocation team on 13 88 08 (8:30am-7:00pm AEST Monday to Friday), or fill in the online form to request a call back.

  • Firstly, we'll need the account holder to contact us.
  • When you do call us, you''ll need your new address and meter numbers handy.

Please remember to notify us at least three business-days before you move to make sure we have enough time to arrange for the energy connection at your new location.