Faults and emergencies

24 hours faults and emergency assistance

In the event of an electrical or natural gas emergency, fault or failure, you can call the 24 hour assistance line operated by the electricity or gas provider in your area. This number is printed for you at the top of every Simply Energy bill. If you can't find your bill, the 24 hour emergency contact numbers for all electricity and gas distributors in Victoria and South Australia are listed below.

To view the latest power outage information, click on your distributor's name below.


Electricity faults and emergencies

DistributorAreas ServedContact number
Jemena  Northern and south-western suburbs  13 16 26
Ausnet Services  Outer northern and eastern suburbs and eastern Victoria  13 17 99
United Energy    Southern suburbs and Mornington peninsula  13 20 99
Citipower  City and inner suburbs  13 12 80
Powercor  Western Suburbs and Western Victoria  13 24 12

Natural gas emergencies

DistributorContact number
Mulitnet Gas13 26 91
Ausnet Services13 67 07
Envestra1800 676 300

South Australia

Electricity faults and emergencies

Please call 13 13 66 or click here to visit ETSA's website with information on any current supply interruptions.

For gas faults, please call 1800 898 2201

Natural Gas emergencies

Please call 1800 808 526

Energy safety information - Government of South Australia